Dipankar Bose
Kolkata
Summary
- Strategic Senior Manager known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals.
- Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Manager- Technical Service
Cranedge India Pvt. Ltd.
Kolkata
08.2024 - 11.2025
- Led overall maintenance service (AMC, OTHC, Paid Breakdown, Spare Installation) for PAN India.
- Monitored multiple stationed manpower sites under AMC on a daily basis.
- Monitored maintenance and breakdown activities on a daily basis.
- Monitored and reviewed the safety protocols and practices of the stationed manpower site on a regular basis.
- Direct involvement in safety audit (Annexture 9B & 1000 points) for Tata Steel Ltd.
- Participated in technical discussion with customer for new maintenance site.
- Coordinated with the customer to obtain feedback on ongoing service and to resolve the critical breakdown or issue.
- Planned for monthly invoicing at the start of the month, and monitoring/tracking daily invoicing to achieve the monthly target.
- Coordinated with regional AMC managers (six locations) on a daily basis and provided support as needed to complete service 'on time' and resolve critical issues.
- Supported the warranty support team by providing engineering assistance when required, and resolving critical issues together.
Manager- E&I
JSW-BPSL
Jharsuguda
02.2024 - 07.2024
- Oversaw the execution of electrical projects, including erection and commissioning activities, in the SMS-1 area.
- Managed multiple projects simultaneously and coordinated with various on-site affiliates.
- Prepared detailed project schedules and monitoring progress on a daily basis to ensure timely completion.
- Ensured strict adherence to safety protocols by all affiliated personnel at the site.
- Conducted internal audits related to electrical safety and contractor safety compliance.
- Participated in technical discussions with suppliers for upcoming and ongoing projects.
- Worked on LT V/F drives, motors, and PLC systems (ABB, Schneider, Siemens).
Project Manager-Eastern Region
Unique Industrial Handlers Pvt. Ltd.
Kolkata
02.2021 - 11.2023
- Led and managed all site activities from project initiation through handover, as well as post-handover service operations across the Eastern region.
- Responsible for selecting and finalizing affiliates for project and service requirements within the Eastern region.
- Prepared service proposals (crane survey/AMC), and conducted commercial negotiations with clients for service-related inquiries.
- Provided technical support to customers during and after the warranty period.
- Managed project schedules using approved project management tools and methodologies to ensure the timely completion of all deliverables in the Eastern region.
- Oversaw spare parts generation based on the outcomes of health check-ups and crane survey activities.
- Followed up on erection and service payments to meet the monthly revenue collection targets of the branch.
- Built and maintained strong customer relationships, ensuring the delivery of customer-centric solutions.
- Planned and prioritized activities to meet commitments, aligned with organizational goals and timelines.
- Identified, assessed, and prioritized project risks and issues using recommended tools and processes to minimize negative impacts and enhance positive outcomes.
- Developed resource plans (both headcount and expenses) using standard project management practices to ensure effective resource utilization.
- Participated in technical discussions with clients during the initial stages of inquiries.
- Prepared tender-related documentation and coordinated submissions from the inquiry stage through final order confirmation.
Expert in Crane Services
Konecranes and Demag Pvt. Ltd.
East Region
09.2012 - 02.2021
- Managed field installation and commissioning of heavy-duty EOT cranes and semi-goliath cranes (VVVF drive controlled) within major steel manufacturing facilities.
- I supervised multiple large-scale projects simultaneously, overseeing cross-functional teams at various project sites.
- Executed equipment modification activities at several project locations, ensuring compliance with technical and safety standards.
- Conducted detailed surveys of cranes across multiple client sites in the eastern region, and generated inquiries for spares or retrofit solutions based on equipment condition assessments.
- Served as Site-in-Charge for a 24×7 Annual Maintenance Contract (AMC) for heavy-duty EOT cranes in the steel sector for approximately 3.5 years.
- Maintained and monitored critical spare parts inventories, coordinating with clients to ensure adequate stock levels, and reduce operational downtime.
- Prepared and submitted monthly invoices during AMC tenure, and followed up with clients to achieve branch revenue collection targets.
- Reviewed daily crane survey reports and monthly preventive maintenance records, planning maintenance activities accordingly.
- Responded promptly to breakdowns round the clock through structured planning and execution to minimize equipment downtime.
- Prepared monthly crane operational performance reports, and discussed findings with clients for continuous improvement.
- Scheduled and supervised affiliate manpower and engineers on a daily basis across AMC sites.
- Ensured adherence to safety protocols by monitoring site safety practices daily, and maintaining high safety standards.
- Conducted surveys of semi-automated cranes installed at various IOCL plants to support maintenance, upgrades, and performance evaluation.
- Built and maintained strong customer relationships, consistently delivering customer-focused technical solutions.
- Performed internal safety audits at multiple site locations across the eastern region, and submitted audit reports to the safety management team.
- Delivered “Safe Operation of Cranes” training to crane operators at several client locations in the eastern region.
- Provided online technical training to branch team members and new joiners on various products and their upgrades.
Engineer in Services
Anupam Industries Ltd.
03.2008 - 08.2012
- Mostly handled field installation & commissioning activities of EOT crane, semi-goliath crane, Goliath crane (VVVF drive controlled) in Thermal & Hydro Power sector.
- Planned & monitored daily site activities to complete the project on schedule time.
- Resolved technical problem after consulting with design department.
- Scheduled affiliate’s manpower at site.
- Troubleshooted the problems which occurred during commissioning or after commissioning.
- Followed up for payment at site as and when required.
- Prepared the weekly site progress report and shared it with senior officials.
- Prepared the document & submitted to the client as per guidance of commercial dept.
- Corrected / Modified the electrical circuit diagram as per the site requirements.
- Built up strong customer relationships and delivered customer-centric solutions.
Service Engineer
G. E. Motors Pvt. Ltd.
03.2007 - 03.2008
- Attended service call from the client for troubleshooting the problem in motor.
- Supervised the motor installation & commissioning activities on field.
- Prepared the details report against each service call & submitted to client.
- Participated in the testing procedure of motor in the factory.
- Supervised the assembly process of the motor in the factory.
Education
B. TECH - Electrical Engineering
TECHNO INDIA
01.2006
HIGHER SECONDARY -
Serampore High School
Serampore01.1999
SECONDARY -
Nabagram Vidyapith
01.1997
Skills
- Project management
- Safety compliance
- Technical support
- Customer relationship management
- Risk assessment
- Performance monitoring
- Vendor negotiation
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Data-driven decision making
- Process improvement
- Analytical skills
- Organizational improvement
- Equipment maintenance
Rewards
I have received award as “Safety Champion” in the year of 2018 from Konecranes and Demag Pvt. Ltd. for heading 24 X 7 maintenance activities safely with ‘ZERO’ accident.
Hobbies and Interests
- Music
- Theater
- Sports
Personal Information
- Current CTC: 15.2 Lacs/annum
- Date of Birth: 16/01/81
- Nationality: Indian
Accomplishments
- Received the “Safety Champion” Award in 2018 from Konecranes and Demag Pvt. Ltd. for leading 24×7 maintenance operations with zero accidents, demonstrating exceptional commitment to safety and operational excellence.
Certification
- Received formal training and certificate from WIN-WIN Quality Associates on ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 as an Internal Safety Auditor, and gained practical experience conducting safety audits across multiple site locations.
Affiliations
- Selected as an Internal Learning & Development Trainer for the Eastern Region in February 2020 at Konecranes and Demag Pvt. Ltd., with experience in delivering training to new employees and clients on product knowledge and safe crane operation for crane operators.
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Sr. Manager- Technical Service
Cranedge India Pvt. Ltd.
08.2024 - 11.2025
Manager- E&I
JSW-BPSL
02.2024 - 07.2024
Project Manager-Eastern Region
Unique Industrial Handlers Pvt. Ltd.
02.2021 - 11.2023
Expert in Crane Services
Konecranes and Demag Pvt. Ltd.
09.2012 - 02.2021
Engineer in Services
Anupam Industries Ltd.
03.2008 - 08.2012
Service Engineer
G. E. Motors Pvt. Ltd.
03.2007 - 03.2008
B. TECH - Electrical Engineering
TECHNO INDIA
HIGHER SECONDARY -
Serampore High School
SECONDARY -
Nabagram Vidyapith