Summary
Overview
Work History
Education
Skills
Accomplishments
Weakness
Total Banking Experience
Personal Information
Certification
Languages
Domicile State
Date
Timeline
Generic
DIPANKAR DAS

DIPANKAR DAS

GUWAHATI

Summary

Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Affluent Relationship Manager,Senior Manager Grade

Bandhan Bank
Guwahati
08.2023 - 08.2024
  • Handling a portfolio of 179 Elite Customer of the Branch for crossell and service, CASA & TD Deposit growth, NTB/ETB Business, Liability, TPP and Asset product of the Bank
  • Developed and executed strategies for customer retention and acquisition.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Maintained accurate records of all client interactions within the company's CRM system.

Select Relationship Manager, Manager Grade

Indusind Bank
Guwahati
05.2022 - 08.2023
  • Handling a portfolio of 348 High Value Customer of the branch for crossell and service, NTB/ETB Business, Liability, TPP and Asset products of the Bank
  • Established strong relationships with clients through regular, personalized communication.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Conducted regular reviews of customer portfolios to ensure compliance with objectives.
  • Maintained accurate records of all client interactions in CRM software.

Sales Manager – Current Account Sourcing

SBI Cap securities Ltd
Guwahati
10.2021 - 04.2022
  • Handling a team of 8 Sales Officers for sourcing Current Accounts
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Created and presented monthly reports to management on sales performance.
  • Resolved customer complaints regarding sales and service.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Sales Manager, Manager Grade

Axis Bank Ltd
Guwahati
12.2018 - 10.2021
  • Sourcing New To Bank (NTB) both Savings & Current Account clients for Corporate/NTB Tie Up with the Bank in Retail Trade & Forex Products (Trade Remittance, LC, BG and CMS)
  • Managing a total of 2 Clusters in Axis Bank with a total of 32 Branchs with Month on Month(MOM)Cluster/Branch activation in Retail Trade & Forex Products
  • Tracking and Activating the Branch Inactive Resources Month on Month (MOM) in Retail Forex & Remittance Products
  • Training and Development of the New Joinee as well as existing Employee in the Bank for Retail Forex & Remittance products
  • Activation of the Existing to Bank (ETB) inactive Clients by contacting them or by regular Customer Calling
  • Attending Morning Huddle in all the Branch and updating Branch Head, Operations Head, Relationship Manager, Branch Resource about the Products as well as Retail Forex and Remittance Business
  • Achieving the YTD/MTD targets assigned for all the Cluster/Branch of the Bank

Relationship Manager(Sales),DM Grade

Kotak Securities Ltd
Guwahati
06.2018 - 11.2018
  • Account Opening: Opening of 15 Demat AC’s per month and Generating Brokerage
  • Mutual Fund: Crosell of SIP and Lumsump and generate Revenue for the branch
  • Margin Money: Generating Margin Money of 6lacs per month through Demat Account

PB Sales & Teller/WD, AM GRADE

HDFC Bank
Guwahati
01.2015 - 04.2018
  • Account Opening-Current Account and Saving Account, TPP Products-Life Insurance, General Insurance, Demat Account, Mutual Fund, LOAN-Personal Loan, Business Loan, Home Loan etc
  • Cross Sell of direct banking channels to walk in customer to deepen relationships
  • Responsible for all the Cash transactions at Branch
  • Cash receipts, deposit and payments, cash balancing, vault custodian, FOREX transactions
  • Report generation and filling Beginning Of Day AND End Of Day Reports
  • Handling Non-cash transactions like DD/MC, Fund Transfer, Stop payment etc
  • Responsible for high quality service, Customer Relation Management, Queue Management and Branch Audit and Compliance
  • Enhance the value and referrals from existing accounts of Current account and Saving account Customers
  • Retention of accounts
  • Managing Operations like Fixed Deposit, Recurring Deposit, Lockers etc
  • Audit Compliance- to maintain the clean audit report
  • FRFC Custodian-Handling all responsibilities as a vault custodian CASH, DD/MC, LOCKER LOCKER KEYS, WELCOME KIT

Education

Bsc. - Science

Bangalore University
Bangalore
01.2009

12 Std - Science

Guwahati Public School
01.2005

10 Std -

S.B.O.A. Public School
01.2003

Diploma Certificate -

Computer Application

Skills

  • Customer relationship management
  • Portfolio management
  • Cross-selling strategies
  • Team leadership
  • Customer service
  • Client retention
  • Risk assessment
  • Effective communication
  • Ability to Work Under Pressure
  • Self Motivated
  • Multitasking

Accomplishments

  • Month on Month Quality Account Opening (Contributed major portion on an average of 10 Quality Accounts per month)
  • Certificate of best Performer in MUTUAL FUND for the Year 21-22 for Branch Achievement (NISM CERTIFIED)
  • Highest Number of Fixed Deposit, Recurring Deposit, Personal Loan, Auto Loan for the Branch
  • Star performer in Life Insurance Business – Qualified for Circle Head Business Challenge 2023-24
  • Highest number of Retail Forex Business in Generating Income for the Cluster/Branch

Weakness

  • Sensitive
  • Emotional

Total Banking Experience

9 Years and 7 Months

Personal Information

  • Current CTC: 8.22Lacs/Annum
  • Expected Salary: As per Industry Standard
  • Category: Scheduled Caste
  • Date of Birth: 12/19/86
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Certification

  • IRDA
  • NISM

Languages

  • Assamese
  • English
  • Hindi

Domicile State

Assam

Date

               , GUWAHATI

Timeline

Affluent Relationship Manager,Senior Manager Grade

Bandhan Bank
08.2023 - 08.2024

Select Relationship Manager, Manager Grade

Indusind Bank
05.2022 - 08.2023

Sales Manager – Current Account Sourcing

SBI Cap securities Ltd
10.2021 - 04.2022

Sales Manager, Manager Grade

Axis Bank Ltd
12.2018 - 10.2021

Relationship Manager(Sales),DM Grade

Kotak Securities Ltd
06.2018 - 11.2018

PB Sales & Teller/WD, AM GRADE

HDFC Bank
01.2015 - 04.2018

Bsc. - Science

Bangalore University

12 Std - Science

Guwahati Public School

10 Std -

S.B.O.A. Public School

Diploma Certificate -

Computer Application

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