Dipannita Guha Mitra
Kolkata
Summary
With over 7 years of experience in day-to-day operations and education management, I bring a results-oriented approach to effectively liaise with key clients and internal/external stakeholders. Skilled in leveraging industry trends to drive customer value and company profitability, I have a proven track record of streamlining processes for enhanced efficiency and productivity. My expertise lies in deriving solutions that create tangible value for customers and ensure company profitability. strong foundation in finance and IT, my expertise lies in extracting actionable insights from complex datasets, ensuring our team delivers tailored solutions that meet our clients' unique needs. Collaborating closely with stakeholders, My commitment to problem-solving and proficiency with Microsoft Office tools empower me to address challenges effectively, underlining my drive for operational excellence and strategic improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
HSBC Global Banking and Markets
Kolkata
01.2022 - 01.2024
- Designed and executed data remittance solutions for HSBC, ensuring secure and efficient information transfer between entities.
- Directed implementation of advanced technology and comprehensive data management systems to optimize financial process efficiency.
- Spearheaded transformation of data remittance services for HSBC, driving efficiency in financial information exchange.
- Implemented advanced technology and stringent security protocols to ensure rapid and precise data transmission.
- Served as subject matter expert (SME) for diverse vendor datasets, driving in-depth analysis of consumer queries.
- Utilized domain expertise to enhance corporate fund branch organization and conduct data analysis in ERDs.
- Orchestrated communication with diverse stakeholders to obtain necessary documentation and clarifications regarding KYC, CMG, GMG, CM, and payments.
- Formulated and optimized business rules to autonomously detect critical consumer data exceptions.
- Streamlined new product and consumer onboarding processes for entity reference data system (ERDS).
- Led investigation of consumer-reported data issues and quality alerts, ensuring timely resolution by routing to appropriate stakeholders.
- Analyzed and documented consumer data usage patterns to identify critical health checks.
- Oversaw incident ticket initiation and management with vendors to ensure timely resolution of data issues.
- Evaluated complex datasets to uncover trends and drive strategic decision-making.
- Analyzed complex datasets to identify trends and inform strategic decision-making.
- Streamlined data collection processes, reducing turnaround time for insights delivery.
- Executed ad hoc analyses to support senior leadership in project evaluations and risk assessments.
- Led initiatives to improve data governance practices, ensuring compliance with regulatory standards.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
Teaching Faculty Member
Marian Co-ed School
Kolkata
01.2019 - 01.2020
- Established learning stations to facilitate integration of colors, shapes, and textures.
- Directed student learning through development of structured classroom plans, establishment of group objectives, and implementation of actionable strategies to achieve educational goals.
- Facilitated collaboration among faculty and staff to ensure safety and cleanliness across hallways, restrooms, playgrounds, and lunchrooms.
- Implemented continuous student supervision to uphold licensing, administrative, and compliance standards.
- Collaborated with administrators to formulate and implement effective classroom policy management strategies and discipline protocols.
- Facilitated communication of students' progress, academic challenges, and behavioral issues to parents, guardians, and management with diplomacy and professionalism.
- Fostered students' self-esteem and life skills through promotion of healthy conflict resolution, critical thinking, and effective communication.
- Cultivated strong relationships with parents to enhance family engagement in educational initiatives.
- Evaluated student learning progress and comprehension through regular assessments and standardized examinations.
- Developed instructional materials for lesson assignments and assessments while rigorously evaluating, correcting, and grading student performances.
- Streamlined classroom supply organization and innovatively decorated walls to foster an engaging and supportive learning environment.
Primary Teaching Faculty
Shree Jain Vidyalaya
Kolkata
01.2018 - 01.2019
- Developed and executed a comprehensive teaching strategy integrating math, science, technology, and history.
- Designed and implemented grade-specific assessments to monitor student progress and engage with parents.
- Implemented learning stations to strengthen communication skills and cultivate student relationships.
- Designed customized daily lesson plans aligned with individual student needs.
- Enhanced standardized test scores through targeted instructional strategies.
- Exceeded class-wide achievement and proficiency standards.
- Championed innovative teaching methodologies through technology integration and hands-on learning for children aged 4 to 11 years.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Claims Processor
Wipro
Kolkata
01.2007 - 01.2009
- Executed processing of medical claims for United Health Group, ensuring compliance with industry standards.
- Conducted comprehensive research on customer eligibility and efficiently processed claim reimbursements.
- Managed intricate claims processing and approval workflows for host country operations.
- Achieved recognition for processing the highest volume of claims within a month.
- Surpassed monthly productivity and quality benchmarks consistently.
- Elevated to Senior Claims Processor, specializing in high-value claims since July 2007.
- Achieved recognition as a quality superstar for consistently processing error-free claims.
- Executed quality monitoring analysis to audit claims, enhancing overall team performance.
Education
MBA/PGDM - Finance
Indira Gandhi National Open University (IGNOU)
Delhi01-2021
B.Com - Commerce
Calcutta University
01-2003
XIIth - English
CISCE(ICSE/ISC)
01-2000
Xth - English
CISCE(ICSE/ISC)
01-1998
Skills
Data Analytics
Claims Processing
Client Servicing
Client Onboarding
Process Enhancement
Financial analysis
Data integration
Data and analytics
Team collaboration
Documentation
Stakeholder communication
Process improvement
Technical support
Financial markets
Process development
Advanced Excel
Certification
- Information Technology
- Trained Teacher Training Certification
LANGUAGE
Hindi
Bengali
English
SOCIAL LINKS
www.linkedin.com/in/dipannita-guha-mitra-958976175
Timeline
Senior Data Analyst
HSBC Global Banking and Markets
01.2022 - 01.2024
Teaching Faculty Member
Marian Co-ed School
01.2019 - 01.2020
Primary Teaching Faculty
Shree Jain Vidyalaya
01.2018 - 01.2019
Claims Processor
Wipro
01.2007 - 01.2009
B.Com - Commerce
Calcutta University
XIIth - English
CISCE(ICSE/ISC)
Xth - English
CISCE(ICSE/ISC)
MBA/PGDM - Finance
Indira Gandhi National Open University (IGNOU)