Dipanshu Bisht

• Handling Pan India Retail Operations.
• Making Compliance Reports, Gap Reports, and Gondola Trackers.
• Resolving queries for the Sales team and Field team.
• Analyzing data, identifying weak points, and providing robust reports with solutions.
• Coordinating with the field team for the completion of sales planning tasks like brand share.
• Recording sales on a regular basis.
• Create the report on a daily, weekly, and monthly basis, and also monitor the daily sales report with the department head.
• Create the monthly review report for the CEO meeting with the sales team.

• Developed MIS reports to track customer service performance and identify areas for improvement.
• Created dashboards and visualizations to present data insights in an easy-to-understand format.
• Implemented automated processes (Excel reports) to streamline daily operations and reduce manual workloads.
• Maintained a database of customer information, including contact details, preferences and purchase histories.
• Coordinated with the Sales Team regarding the sales data, profits, margins, and targets achievements data.

• Coordinated team activities and provided guidance to junior members.
• Created project plans, tracked progress, and reported results to stakeholders.
• Developed strategies for improving customer service experience.
• Provided training and mentorship to new team members.
• Resolved conflicts between team members efficiently and professionally.
• Maintained up-to-date knowledge of industry trends and best practices.
• Analyzed data from customer surveys to identify areas of improvement in customer service processes.

• Make the dining experience pleasurable for guests.
• Managed Billing, Accounts, and Cash section of the cafe.
• Worked in the Inventory Department.
• Updating store stocks in the system.
• Experience in different kinds of beverages.
• Worked collaboratively with other junior team members on assigned tasks.
• Conducted analysis of customer feedback surveys and reports.