Rahul Gupta
New Delhi
Summary
Dedicated to improving business practices and daily operations through the effective application of technology resources. Well-versed in report writing, data analysis and system improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MIS Executive
Impact Infotech Pvt Ltd
New Delhi
2023.04 - Current
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Produced daily, weekly, and monthly MIS reports promptly and accurately, showcasing expertise in data preparation and reporting
- Created reports for executive level review highlighting key trends in SLA performance.
- Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.
- Led the design and implementation of internal dashboards, providing real-time visibility into project status for more informed decision making by management.
MIS Coordinator
Hafele India Pvt Ltd
New Delhi
2021.08 - 2023.03
- Generated MIS reports daily, monthly, and yearly.
- Managed service center data and conducted in-depth analysis to provide valuable insights.
- Coordinated with engineers to promptly resolve customer complaints on a daily basis.
- Provided solutions to the management team based on data analysis.
- Proficient in advanced Excel functions including Vlookup, Hlookup, pivot tables, sumif, sum, max, min, and average.
Education
Data Analyst
Jobaaj Learnings
New Delhi, DL2023-11
B.com
Delhi University
New Delhi, DL2023-04
High School Diploma -
GBSS School No 3
New Delhi, DL2019-05
Skills
- Team building
- Time Management
- Computer Skills
- AI Skills (ChatGpt...)
- Multitasking
- Dashboard creation
- Daily dashboards
- Data Analytics
- KPI Tracking
- Vlookup,Hlookup,Pivot Table
Accomplishments
- Best Performer Of the Q2 & Q3 In 2023 By GMR Orbit (Airport)
Certification
- Microsoft Excel Beginner to Professional. Includes Pivot Tables, VLOOKUP....
- Data Analytics Corporate Training
- Python Core Concepts
- Microsoft Power BI - Beginner to Advance
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
MIS Executive
Impact Infotech Pvt Ltd
2023.04 - Current
MIS Coordinator
Hafele India Pvt Ltd
2021.08 - 2023.03
Data Analyst
Jobaaj Learnings
B.com
Delhi University
High School Diploma -
GBSS School No 3
- Microsoft Excel Beginner to Professional. Includes Pivot Tables, VLOOKUP....
- Data Analytics Corporate Training
- Python Core Concepts
- Microsoft Power BI - Beginner to Advance
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