Rahul Gupta
New Delhi
Summary
Dedicated to improving business practices and daily operations through the effective application of technology resources. Well-versed in report writing, data analysis and system improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MIS Executive
Impact Infotech Pvt Ltd
New Delhi
04.2023 - Current
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Produced daily, weekly, and monthly MIS reports promptly and accurately, showcasing expertise in data preparation and reporting
- Created reports for executive level review highlighting key trends in SLA performance.
- Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.
- Led the design and implementation of internal dashboards, providing real-time visibility into project status for more informed decision making by management.
MIS Coordinator
Hafele India Pvt Ltd
New Delhi
08.2021 - 03.2023
- Generated MIS reports daily, monthly, and yearly.
- Managed service center data and conducted in-depth analysis to provide valuable insights.
- Coordinated with engineers to promptly resolve customer complaints on a daily basis.
- Provided solutions to the management team based on data analysis.
- Proficient in advanced Excel functions including Vlookup, Hlookup, pivot tables, sumif, sum, max, min, and average.
Education
Data Analyst
11-2023
- Professional Development Courses:
- Participated in the (list the event, workshop, or seminar, etc. here)
- Online Learning and MOOCs:
B.com
04-2023
High School Diploma -
05-2019
Skills
- Team building
- Time Management
- Computer Skills
- AI Skills (ChatGpt)
- Multitasking
- Dashboard creation
- Daily dashboards
- Data Analytics
- KPI Tracking
- Vlookup,Hlookup,Pivot Table
Accomplishments
- Best Performer Of the Q2 & Q3 In 2023 By GMR Orbit (Airport)
Certification
- Microsoft Excel Beginner to Professional. Includes Pivot Tables, VLOOKUP....
- Data Analytics Corporate Training
- Python Core Concepts
- Microsoft Power BI - Beginner to Advance
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
MIS Executive - Impact Infotech Pvt Ltd
04.2023 - Current
MIS Coordinator - Hafele India Pvt Ltd
08.2021 - 03.2023
Jobaaj Learnings - , Data Analyst
Delhi University - , B.com
GBSS School No 3 - High School Diploma,
- Microsoft Excel Beginner to Professional. Includes Pivot Tables, VLOOKUP....
- Data Analytics Corporate Training
- Python Core Concepts
- Microsoft Power BI - Beginner to Advance
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