Kanaiya sharma
Jammu
Summary
Dedicated MIS Executive with strengths in customer engagement and complaint resolution. Manages customer queries through effective communication, ensuring satisfaction and loyalty. Builds and maintains positive relationships, contributing to a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Mis Executive
Ayaan Cooperation Pvt Ltd.
Nai Basti (Jammu)
04.2024 - 02.2026
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
Education
Bachelor of Arts - ARTS
SPMR College of Commerce
Jammu01-2024
Diploma of Higher Education - ARTS
Govt High Sec. School
Jakh01-2021
Diploma of Higher Education -
National Public High School
Patti01-2019
Skills
- Complaint management
- Customer service
- Quality assurance
- Process improvement
- Data analysis
- Complaint resolution
- Effective communication
- Team collaboration
- Team building
- Relationship building
- Leadership
- Problem-solving
- Willingness to learn
- Calm under pressure
- MS Office Suite
Languages
Hindi
First Language
English
Beginner
A1
Interests
- Playing Cricket
- Travelling
- Gym & Fitness
- Reading Books
- Learning New Skills
Timeline
Mis Executive
Ayaan Cooperation Pvt Ltd.
04.2024 - 02.2026
Bachelor of Arts - ARTS
SPMR College of Commerce
Diploma of Higher Education - ARTS
Govt High Sec. School
Diploma of Higher Education -
National Public High School