Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dipanshu Gupta

Dipanshu Gupta

Key Account Manager
Chandigarh

Summary

A thoughtful business development leader with 5+ years experience, offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management..

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Assistant Manager/KAM

Paytm
12.2023 - Current
  • Launched ONDC in Chandigarh and onboarded 70+ outlets
  • Driving Paytm Deals business by bringing in new clients and doing offer parity with competition.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Account Manager

Swiggy
08.2022 - 12.2023
  • Client acquisition & Migration on Swiggy Dineout App from Legacy Dineout App
  • Maximized supply through new onboarding of 200+ restaurants and clubs like Pyramid Microbrewery, The Brew Estate Microbrewery Chain.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Achieved or exceeded company-defined sales quotas with 12 Lakhs revenue banked in last 5 months.
  • Contributed to event marketing, sales and brand promotion by organizing Music events, Comedy Shows & Swiggy Food Fest with cross functional teams.

Managing Director

Buzz Cafe & Lounge
04.2018 - 07.2022
  • A Cafe , Bar & Lounge startup in tier-3 city with premium and high standard services
  • Headed construction, interiors and development of lounge from scratch
  • Launched loyalty program for customers, organized regular live music events and other festive events to maximize profits and increase customer satisfaction
  • Recruited, hired, and trained staff of 30+ personnel including restaurant manager and acted as an team player to build highly motivated and efficient team.
  • Achieved GMV of 1.8cr in the first year of operation
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

B.Tech - Software Engineering

SRM UNIVERISTY
Chennai
07.2014 - 05.2018

Skills

undefined

Timeline

Assistant Manager/KAM

Paytm
12.2023 - Current

Account Manager

Swiggy
08.2022 - 12.2023

Managing Director

Buzz Cafe & Lounge
04.2018 - 07.2022

B.Tech - Software Engineering

SRM UNIVERISTY
07.2014 - 05.2018

Similar Profiles

CREATE PROFILE
Dipanshu GuptaKey Account Manager