Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dipanwita Biswas

Salesforce Analyst
Hyderabad,Telangana

Summary

Experienced Salesforce Analyst and Administrator with 6 years of experience in IT industry and 3 years of relevant experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience

Work History

Salesforce Analyst/Administrator

Synopsys India Pvt Ltd
Hyderabad, Telangana
04.2020 - Current
  • Guided various aspects of acquisition process, including due diligence, contracting and valuation.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Assessed business needs and problem areas to create focused solutions.
  • Investigated and addressed system issues to enhance usability and improve functionality.

Salesforce Administrator

Synopsys India Pvt Ltd
Hyderabad, Telangana
01.2018 - 02.2020
  • Used SOQL,SOSL to insert, update and export data to and from Salesforce.com using Dataloader and Workbench.
  • Supported 2000+ users and around 200000 customers using the case management application.
  • Maintained the portal user access rights to the objects and created the new user permission for external business users.
  • Involved in the complete life cycle of the project, from planning stage to deployment of compo- nents and production support.
  • Created and customised custom objects, formula fields, cross object formulas, roll up summary fields, validation rules and page layouts.
  • Created workflows and approval process and administered the overall configuration, user man- agement, customisation, design and layout, data management, App Exchange and functionality of Salesforce CRM.
  • Analysed the requirements for Email to Case automation processes for the Business units and im- plemented the automation processes and Created Workflows, Email templates, Email Alerts to support the Automation.
  • Created Report types to provide the access to different objects according to Business requirements and created Reports and Dashboards as per the user requests.
  • Increased customer satisfaction by resolving service issues.

Salesforce Business Analyst

Synopsys India Pvt Ltd
Hyderabad, Telangana
12.2017 - 01.2018
  • Gathering business requirements, objects and data to be migrated.
  • Involved in Data preparation and manipulation using excel.
  • Managed complex data extraction from non-SFDC source systems and successful migration into Salesforce.
  • Sales and Service cloud integration for Marketing Leads, Opportunity Quotes, Products and Entitlements, Case Management and Workflow Approvals.
  • User Data Loader for insert, update, bulk import of data to Salesforce.com.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Coordinated with project management staff on development timelines and project scope.

Education

Postgraduate Certificate - Business Analytics

XLRI
Jamshedpur
05.2019 - 09.2020

B.Tech - Computer Science Engineering

Gandhi Institute of Tech-nology And Management(GITAM)
Hyderabad
06.2011 - 05.2015

Skills

    Salesforce configuration & customisation

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Certification

Certified Salesforce Administrator- Feb'21

Timeline

Salesforce Analyst/Administrator

Synopsys India Pvt Ltd
04.2020 - Current

Postgraduate Certificate - Business Analytics

XLRI
05.2019 - 09.2020

Salesforce Administrator

Synopsys India Pvt Ltd
01.2018 - 02.2020

Salesforce Business Analyst

Synopsys India Pvt Ltd
12.2017 - 01.2018

B.Tech - Computer Science Engineering

Gandhi Institute of Tech-nology And Management(GITAM)
06.2011 - 05.2015

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Dipanwita BiswasSalesforce Analyst