Dipanwita Biswas
Salesforce Analyst
Hyderabad,Telangana
Summary
Experienced Salesforce Analyst and Administrator with 6 years of experience in IT industry and 3 years of relevant experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Salesforce Analyst/Administrator
Synopsys India Pvt Ltd
Hyderabad, Telangana
04.2020 - Current
- Guided various aspects of acquisition process, including due diligence, contracting and valuation.
- Resolved malfunctions with systems and programs through troubleshooting.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Reviewed performance benchmarks and established metrics for future tracking.
- Assessed business needs and problem areas to create focused solutions.
- Investigated and addressed system issues to enhance usability and improve functionality.
Salesforce Administrator
Synopsys India Pvt Ltd
Hyderabad, Telangana
01.2018 - 02.2020
- Used SOQL,SOSL to insert, update and export data to and from Salesforce.com using Dataloader and Workbench.
- Supported 2000+ users and around 200000 customers using the case management application.
- Maintained the portal user access rights to the objects and created the new user permission for external business users.
- Involved in the complete life cycle of the project, from planning stage to deployment of compo- nents and production support.
- Created and customised custom objects, formula fields, cross object formulas, roll up summary fields, validation rules and page layouts.
- Created workflows and approval process and administered the overall configuration, user man- agement, customisation, design and layout, data management, App Exchange and functionality of Salesforce CRM.
- Analysed the requirements for Email to Case automation processes for the Business units and im- plemented the automation processes and Created Workflows, Email templates, Email Alerts to support the Automation.
- Created Report types to provide the access to different objects according to Business requirements and created Reports and Dashboards as per the user requests.
- Increased customer satisfaction by resolving service issues.
Salesforce Business Analyst
Synopsys India Pvt Ltd
Hyderabad, Telangana
12.2017 - 01.2018
- Gathering business requirements, objects and data to be migrated.
- Involved in Data preparation and manipulation using excel.
- Managed complex data extraction from non-SFDC source systems and successful migration into Salesforce.
- Sales and Service cloud integration for Marketing Leads, Opportunity Quotes, Products and Entitlements, Case Management and Workflow Approvals.
- User Data Loader for insert, update, bulk import of data to Salesforce.com.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Coordinated with project management staff on development timelines and project scope.
Education
Postgraduate Certificate - Business Analytics
XLRI
Jamshedpur 05.2019 - 09.2020
B.Tech - Computer Science Engineering
Gandhi Institute of Tech-nology And Management(GITAM)
Hyderabad 06.2011 - 05.2015
Skills
Salesforce configuration & customisation
Salesforce Sales & Service cloud
Salesforcecom Tools-Dataloader,Workbench
Large set data migration
Agile Methodology
Strong interpersonal and communication skills
CRM and Salesforce proficiency
Microsoft Office
Certification
Certified Salesforce Administrator- Feb'21
Timeline
Salesforce Analyst/Administrator
Synopsys India Pvt Ltd
04.2020 - Current
Postgraduate Certificate - Business Analytics
XLRI
05.2019 - 09.2020
Salesforce Administrator
Synopsys India Pvt Ltd
01.2018 - 02.2020
Salesforce Business Analyst
Synopsys India Pvt Ltd
12.2017 - 01.2018
B.Tech - Computer Science Engineering
Gandhi Institute of Tech-nology And Management(GITAM)
06.2011 - 05.2015