DIPAYAN BHATTACHARJEE
Summary
Professional leader with 21+ years of comprehensive experience in driving operational excellence and strategic growth across E-Commerce, Supply Chain management, Retail Store Operations, Channel sales & Business Development. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
Head (General Manager)-Last Mile Operations, Processes and Compliance
LaundryMate
07.2023 - Current
- Ensuring on time pick up and deliveries are 99%+
- Ensuring taking optimum productivity from manpower in terms of volume distribution
- Roster adherence, process audit & vendor management
- Customer complaints monitoring and resolution with the help of CS and other cross functional teams
- Ensuring the hub productivity in terms of vehicles, CEA's etc
- Monitoring CEA attrition's and providing resolutions to arrest the same
- Ensuring new initiatives and processes for excellence
- Working with training team to facilitate new training execution and monitoring
- Complete fleet management adherence and achieving financial P&L objectives
Zonal Business Head-South Zone
Grab a Grub Services Pvt. Ltd-Reliance Retail Limited
09.2022 - 06.2023
- Responsible for the expansion and building a modern trade D2C logistics network
- Owned the logistics function for Reliance Retail online business, Jio mart B2C and B2B, Trends, Netmeds, Ajio, Reliance Digital and also looked into non RIL business
- Managed 400+ delivery locations across 5 states with 1000 executives and 3000+ delivery associates, ensuring 1 lakhs + order delivery on daily basis
- Responsible for AOP & budgeting, Logistics KPIs, Vendor development & management, Process excellence, network design etc.
- Managed deliveries within given cost, ensuring best NPS for logistics, handling consumer escalation and scaling the operation
- Managed HR operations, logistics finance, Tech prioritization for logistics journey
Director-Operations
DealShare
03.2022 - 07.2022
- Planned, strategized, implemented and executed company's policies expansion in T-2 & T-3 cities
- Checked the growth in both B2B and B2C segments and cost sheets for vendor payments
- Checked the out for delivery %,GMV received vs. delivered and customer ratings on deliveries
- Closely worked with marketing and sales teams to increase the orders across markets
- On boarded new vendors in First Mile and Last Mile operations and reduced delivery timings
- Ensured all costs were met within the stipulated budget
Regional Business Head
Bigbasket.com
07.2015 - 03.2022
- Responsible for entire P & L of the region with 750 crore annual turnover including T2
- Ensured Variation in Capacity Planning Vis a Vis orders delivered were minimal & achieving the AOP
- Maintained the optimization of 3 C's – Customer, Cost & Capacity
- Complete ownership of company assets, hired, trained and recruited managerial staff
- Opened 3 Distribution Centres exclusively for FMCG, GM & F&V (1st of its kind in India) along with 15 dark Stores & helped in setting up exclusive BB Now stores
- Focused on average inventory holding in DC's and ensured the dump and shrink across stores and DC's are minimal
- Kept a tab on all costs of the region so that it doesn't shoot over budget
Station Operations Manager
Amazon Transportation Services Private Limited (ATSPL)
01.2015 - 06.2015
- Ensured the Last Mile Deliveries are smooth and efficient with utmost care of deliveries
- Ensured enough bandwidth in citywide delivery team to ensure peak time delivery management
- Strict Adherence to slot allotment in regards to customers Returns and Merchant Facility Networks
State Head-Retail Operations Q-Shop
Sahara India
01.2014 - 11.2014
- Managed the Q shop store operations for 5 stores for Sahara India in Karnataka & Andhra Pradesh
- Analyzed the sales and profitability of Franchisee owned Franchisee Operated stores and Company Owned Company operated stores & shrinkage and loss prevention
- Opened New Outlets for increasing the Business and Visibility of the company
Cluster Manager-Operations
Reliance Retail Limited
02.2010 - 01.2014
- Ensured topline sales and monthly targets along with excellent customer service
- Ensured shrinkages are as per permissible limits and ensured markdown processes were followed
- Monitored store costs and developed / implemented action plans to reduce costs and make stores profitable
Store Manager
Pantaloons Retail India Limited
02.2007 - 01.2010
- Ensured topline sales and monthly targets along with excellent customer service
- Ensured merchandise was stacked properly for customers always, ambient and hygienic floor
- Focused on to check the shrinkage and ensured standard operating procedures and loss prevention measures were religiously followed
- Ensured all CSA's were trained in basic product knowledge & service standards
Territory Sales Officer
Marico Industries Limited
11.2005 - 01.2007
- Maintained proper primaries, secondary's and checked efficiency and proper distribution
- Effectively implemented product placements and NPLP's and checked distributors ROI
- Achieved brand wise targets per month to achieve the ABP of the territory
Senior Sales Officer
Hindustan Coca-Cola Beverages Private Limited
05.2004 - 11.2005
- Channel Sales and distribution management
Education
Masters - Marketing Management
Pune University
04-2004
Bachelor of Arts - English
Pune University
04-2002
Skills
- Strategic Planning
- Retail,Quick-com, E-com
- Process Execution
- Supply Chain Optimization
- Cost Reduction
- Efficiency Optimization
- Stakeholder Engagement
- Process Improvement
- Operational Excellence
- Team Leadership
- Operations Management
- Business Transformation
- Budgeting & Financial Management
- Cross functional Collaboration
Personal Details
English, Hindi, Bengali, Assamese, Marathi and Odia
Timeline
Head (General Manager)-Last Mile Operations, Processes and Compliance
LaundryMate
07.2023 - Current
Zonal Business Head-South Zone
Grab a Grub Services Pvt. Ltd-Reliance Retail Limited
09.2022 - 06.2023
Director-Operations
DealShare
03.2022 - 07.2022
Regional Business Head
Bigbasket.com
07.2015 - 03.2022
Station Operations Manager
Amazon Transportation Services Private Limited (ATSPL)
01.2015 - 06.2015
State Head-Retail Operations Q-Shop
Sahara India
01.2014 - 11.2014
Cluster Manager-Operations
Reliance Retail Limited
02.2010 - 01.2014
Store Manager
Pantaloons Retail India Limited
02.2007 - 01.2010
Territory Sales Officer
Marico Industries Limited
11.2005 - 01.2007
Senior Sales Officer
Hindustan Coca-Cola Beverages Private Limited
05.2004 - 11.2005
Masters - Marketing Management
Pune University
Bachelor of Arts - English
Pune University
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