Dipen Maity
Kolkata
Summary
Dynamic Service Advisor with extensive experience at Mercedes-Benz Kolkata, excelling in customer satisfaction and workshop management. Proven ability in vehicle diagnosis and repair estimation, coupled with strong communication skills. Adept at driving business KPIs and fostering customer relationships, ensuring a seamless service experience.
Overview
12
12
years of professional experience
Work History
Service Advisor, Customer Relationship Manager, Service
Mercedes-Benz Kolkata
Kolkata
08.2021 - Current
- Customer handling, Business KPI, Customer Satisfaction, Workshop Management, Technical Advice.
Diagnosis Technician & Technical Coordinator, Floor Controller Service Advisor
OSL Exclusive Pvt. Ltd.( Volkswagen)
Kolkata
06.2015 - 07.2021
- Company Overview: (Volkswagen)
- Worked on A/C, Electrical & Diagnosis, Engine, Transmission, Job Card Allocation, Floor Job Management, Job Process Management, Workshop Equipment Management, Customer handling, Business KPI, Customer Satisfaction.
- (Volkswagen)
Technician
Automark Pvt. Ltd. (Volkswagen)
Ahmedabad
12.2014 - 05.2015
- Company Overview: (Volkswagen)
- Worked on AC, Engine, Brake, Suspension, Wheel Alignment Balancing and overall electrical work of automobile.
- (Volkswagen)
Technician
Planet Hyundai
Ahmedabad
01.2014 - 12.2014
- Worked on AC, Engine, Brake, Suspension, Wheel Alignment Balancing and overall electrical work of automobile.
Education
Diploma - ADVANCED AUTOMOBILE ENGINEERING
George Telegraph Institute of Automobile Engineering
Kolkata11.2013
Higher Secondary -
W. B. C. H. S. E.
Kolaghat01.2011
Madhyamik -
W. B. B. S. E.
Kolaghat01.2009
Skills
- Customer handling and service
- Workshop management
- Technical support and advice
- Job process management
- Vehicle diagnosis and repair estimation
- Customer relationship management
- Business KPI analysis
- Effective communication skills
- Attention to detail
- Team collaboration and player mentality
- Time management strategies
- Progress reporting and feedback
- Cross-selling techniques
- Active listening
Career Accomplishments
- Gold Medal (Champion), winner of the Skill Competition Test 2017 (Sarvottam), Volkswagen India.
- Best technician of the year, 2015, OSL Exclusive Pvt Ltd (Volkswagen).
- Best Service Advisor of the Year, 2023, 2024, Mercedes-Benz.
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Playing Cricket
- Gardening
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Traineeship Experience
6 months, Trainee Technician, MUKESH HYUNDAI, Krishnapur, Kolkata, West Bengal
Personal Information
- Father's Name: Shri Suresh Maity
- Mother's Name: Smt Maya Maity
- Date of Birth: 12/02/1994
Timeline
Service Advisor, Customer Relationship Manager, Service
Mercedes-Benz Kolkata
08.2021 - Current
Diagnosis Technician & Technical Coordinator, Floor Controller Service Advisor
OSL Exclusive Pvt. Ltd.( Volkswagen)
06.2015 - 07.2021
Technician
Automark Pvt. Ltd. (Volkswagen)
12.2014 - 05.2015
Technician
Planet Hyundai
01.2014 - 12.2014
Diploma - ADVANCED AUTOMOBILE ENGINEERING
George Telegraph Institute of Automobile Engineering
Higher Secondary -
W. B. C. H. S. E.
Madhyamik -
W. B. B. S. E.
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