RITESH GIRI

Relationship Manager, Customer Service

ICICI Bank Ltd

03.2023 - Current

Achieved client loyalty through quality, productivity, service and proactive management.
Identified opportunities to cross-sell additional products and services to existing customers.
Provided customer service support for account opening, deposits, withdrawals, fund transfers, KYC and loan applications.
Greeted and assisted customers with banking inquiries and transactions.
Ensure compliance with regulations.
Reviewed customer accounts to detect suspicious activity.
Tracked key performance indicators such as customer satisfaction ratings and retention rates.
Analyzed customer feedback surveys to develop strategies for improving services.
Advised customers on the best financial products that meet their needs.
Identified opportunities for cross-selling other products or services based on customer profiles.
Organized and attended regular meetings with clients.
Built positive and productive customer connections to drive consistent sales.
Developed and maintained relationships with customers and assisted in generating sales opportunities.
Accepted cash and credit card and loans payments, issued receipts and provided change and give cash withdrawals.
Issue Demand Draft.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Maintained accurate records of all transactions for compliance purposes.

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