RITESH GIRI
Delhi
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 1 years of Banking operation experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Manager, Customer Service
ICICI Bank Ltd
03.2023 - Current
- Achieved client loyalty through quality, productivity, service and proactive management.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided customer service support for account opening, deposits, withdrawals, fund transfers, KYC and loan applications.
- Greeted and assisted customers with banking inquiries and transactions.
- Ensure compliance with regulations.
- Reviewed customer accounts to detect suspicious activity.
- Tracked key performance indicators such as customer satisfaction ratings and retention rates.
- Analyzed customer feedback surveys to develop strategies for improving services.
- Advised customers on the best financial products that meet their needs.
- Identified opportunities for cross-selling other products or services based on customer profiles.
- Organized and attended regular meetings with clients.
- Built positive and productive customer connections to drive consistent sales.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Accepted cash and credit card and loans payments, issued receipts and provided change and give cash withdrawals.
- Issue Demand Draft.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained accurate records of all transactions for compliance purposes.
Education
Post Graduate Diploma in Banking - BFSI
ICICI Manipal Academy
Bengaluru04-2023
Bachelor of Arts -
Delhi University
01.2019
10+2 -
CBSE - Sarvodya Coed S S S Fu Block Pitampura Delhi
01.2015
10th -
CBSE - Sarvodya Coed S S S Fu Block Pitampura Delhi
01.2013
Skills
- Client Engagement
- Customer Service
- Computer skills
- Customer Relationship Management (CRM)
- Portfolio Management
- MS Excel
- Branch operations
- Cross Selling
- Teller, cashier operations cash handling vault inventory record
Certification
- IRDA certified
- AMFI/NISM V-A certified
Languages
- English
- Hindi
References
References available upon request.
Timeline
Relationship Manager, Customer Service
ICICI Bank Ltd
03.2023 - Current
Post Graduate Diploma in Banking - BFSI
ICICI Manipal Academy
Bachelor of Arts -
Delhi University
10+2 -
CBSE - Sarvodya Coed S S S Fu Block Pitampura Delhi
10th -
CBSE - Sarvodya Coed S S S Fu Block Pitampura Delhi