Dipen Mehta
Summary
Reliable Customer Service Executive talented at sustaining lasting client relationships. Dedicated to boost company's success through attention to detail and drive for excellence. Proven ability to raise customer satisfaction rates by improving internal processes. Highly astute Customer Service Executive capable of finding effective resolutions for complex issues. Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills.
Overview
10
10
years of professional experience
Work History
Sr Customer Service Executive
Zobone International Private Limited
02.2024 - Current
Customer Service Executive
Capita
12.2022 - 12.2023
- Enabled customers to find answers by providing extensive details on system navigation
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
Verification officer
Icha Shakti Nidhi Ltd
05.2019 - 03.2022
Assistant Manager
Kotak Mahindra Bank
09.2018 - 04.2019
Customer Service Executive
Hathway Cable Network
03.2014 - 07.2018
Education
B.Com Banking & Insurance - Commerce
Kj somaiya
HSC - Commerce
Model College
Dombivali, MHSSC -
Manjunath Vidyalaya
Dombivali, MHSkills
- Customer and staff support
- Customer complaint management
- Customer transactions
- Upselling and cross-selling
- Customer service
- Team player
- Extensive product knowledge
Languages
English
Hindi
Marathi
Gujarati
Personal Information
Date of Birth: 02/14/1994
Hobbies and Interests
Swimming, Badminton
Timeline
Sr Customer Service Executive
Zobone International Private Limited
02.2024 - Current
Customer Service Executive
Capita
12.2022 - 12.2023
Verification officer
Icha Shakti Nidhi Ltd
05.2019 - 03.2022
Assistant Manager
Kotak Mahindra Bank
09.2018 - 04.2019
Customer Service Executive
Hathway Cable Network
03.2014 - 07.2018
B.Com Banking & Insurance - Commerce
Kj somaiya
HSC - Commerce
Model College
SSC -
Manjunath Vidyalaya
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