DIPEN VIJAY PATEL
C/402, Parasmani C.H.S. Premium Park, Agashi Road, Bolinj. Virar West
Summary
A professional individual with a keen aptitude, positive attitude and experience within the service sector. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
17
17
years of professional experience
Work History
Senior Team Leader
Semolina Kitchens Pvt. Ltd.
Mumbai
12.2024 - Current
- Created and implemented effective processes for handling customer inquiries or problems.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Monitored staff performance through observation, audits and reports.
- Ensured compliance with company policies as well as local laws and regulations.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Communicated regularly with senior management regarding project updates or changes.
- Collaborated with other departments to ensure smooth operations of the team.
Team Leader( Super Champ)
Travel Food Services Pvt. Ltd.
Mumbai
02.2019 - 12.2024
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Recommended and executed improvements for production and product quality.
Bartender
Koko Asian Gastro pub, Kamala Mills
Mumbai
06.2017 - 12.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
Food and Beverage Assistant
Leonardo London Heathrow
London
03.2015 - 10.2015
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Food and Beverage Associate
Holiday Inn
London Heathrow
02.2012 - 03.2015
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered telephone to provide dining information and take reservations.
Food and Beverage Associate
Madhu’s Banqueting and Restaurant Southall
Southall, London
10.2011 - 02.2012
- Arranged and stocked new merchandise following placement directions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Answered phones to help customers and resolve basic concerns.
- Unloaded trucks, checked product and added warehouse tags.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
Lounge Steward
Taj Sats Air Catering Limited
Mumbai
02.2008 - 10.2009
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
Education
Diploma - Management
Ealing, Hammersmith And West London College
London06.2015
Post graduation Diploma - Hospitality and Leadership Management
Ealing, WestLondon College
London06.2013
Diploma - Hotel Management
Hospitality Training Institute
Mumbai12.2007
H.S.C -
Viva College
Mumbai06.2005
S.S.C -
Dr. N.P. Shah English Medium High School
Virar06.2003
Basic Knowledge of Computer, Microsoft word and Excel from -
Dr.N.P.Shah English Medium High School
03.2003
Skills
- Problem-Solving
- Analytical Thinking
- Evaluating Employee Work
- Coaching and Mentoring
- Goal Setting
- Staff Training
- Documentation and Reporting
- Performance Evaluations
- Quality Improvement
- Quality control
- Customer service
- Performance management
- Team building
- Employee training
References
REFERENCE: ON REQUEST
Languages
- English, Hindi, Gujarati and Marathi.
Languages
English
Beginner
A1
Hindi
Beginner
A1
Gujarati
Beginner
A1
Marathi
Beginner
A1
Timeline
Senior Team Leader
Semolina Kitchens Pvt. Ltd.
12.2024 - Current
Team Leader( Super Champ)
Travel Food Services Pvt. Ltd.
02.2019 - 12.2024
Bartender
Koko Asian Gastro pub, Kamala Mills
06.2017 - 12.2018
Food and Beverage Assistant
Leonardo London Heathrow
03.2015 - 10.2015
Food and Beverage Associate
Holiday Inn
02.2012 - 03.2015
Food and Beverage Associate
Madhu’s Banqueting and Restaurant Southall
10.2011 - 02.2012
Lounge Steward
Taj Sats Air Catering Limited
02.2008 - 10.2009
Diploma - Management
Ealing, Hammersmith And West London College
Post graduation Diploma - Hospitality and Leadership Management
Ealing, WestLondon College
Diploma - Hotel Management
Hospitality Training Institute
H.S.C -
Viva College
S.S.C -
Dr. N.P. Shah English Medium High School
Basic Knowledge of Computer, Microsoft word and Excel from -
Dr.N.P.Shah English Medium High School