Khusboo Bansal
Delhi, NCR
Summary
Dynamic professional with extensive experience in accounts receivable management and client relationship building. Known for effective communication and problem-solving skills, contributing to improved collection strategies and team performance. Committed to mentoring junior team members and optimizing processes for better financial outcomes.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Accounts Receivable Specialist
Genpact
Gurgaon
04.2024 - Current
- Managed the end-to-end accounts receivable process to ensure timely collection of outstanding payments.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Monitored aging reports to identify delinquent accounts and developed strategies for collection.
- Executed effective communication with clients to facilitate timely payment and resolve account issues.
- Maintained accurate records of all financial transactions to support audit and compliance requirements.
- Conducted credit evaluations for new customers to mitigate financial risk and optimize cash flow.
- Participated in regular meetings to analyze collection strategies and enhance overall team performance.
- Developed and implemented process improvements to streamline invoice processing and reduce turnaround time.
- Provided training and support to junior team members on accounts receivable best practices.
- Established strong working relationships with clients to foster trust and encourage prompt payments.
- Analyzed financial data to identify trends and provide insights for strategic decision-making.
- Facilitated dispute resolution by working directly with customers to negotiate payment terms.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
CUSTOMER SUPPORT EXECUTIVE
Orion IT Services
Noida
05.2021 - 02.2024
- Financial Specialist, building and maintaining relationships with clients and customers, and overseeing their accounts to ensure their needs are being met with debt management and analysis expertise. Helping businesses navigate and achieve long-term stability with a Proven Track Record. Efficiently collecting payment on current accounts receivable and past-due accounts while maintaining positive customer relationships with all USA based merchants (Awarded with Best Team Player)
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
Education
Yes - MBA in Enterpreneurship And Leadership Management
AMITY
03.2022 - 11.2024
B.Com Hons. (Management) - Business Management
RAVENSHAW UNIVERSITY
Cuttack, OdishaHigher Secondary (CBSE) -
LITTLE SCHOLARS
Kashipur, UttarakhandSecondary (CBSE) -
LITTLE SCHOLARS
Kashipur, UttarakhandSkills
- Client Relationship Management
- Group Instruction
- Leadership
- Sales Force Training
- Team Management
- Proficient In English
- Complaint Management
- Lead Generation
- Accounts receivable management
- Payment reconciliation
- Dispute resolution
- Risk assessment
- Team collaboration
- Problem solving
- Process improvement
- Training and mentoring
- Accounts receivable
- Accounts receivable software
- Payment negotiations
- Account reconciliation
Hobbies and Interests
Fashion Enthusiastic
Exploring new places
Creative Pursuits
Travelling
Reading books
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Accounts Receivable Specialist
Genpact
04.2024 - Current
Yes - MBA in Enterpreneurship And Leadership Management
AMITY
03.2022 - 11.2024
CUSTOMER SUPPORT EXECUTIVE
Orion IT Services
05.2021 - 02.2024
B.Com Hons. (Management) - Business Management
RAVENSHAW UNIVERSITY
Higher Secondary (CBSE) -
LITTLE SCHOLARS
Secondary (CBSE) -
LITTLE SCHOLARS