Dipika Biswas

• Verify and validate the loan application process to ensure accuracy and compliance with regulatory standards.
• Facilitate the on-boarding process for new admissions, ensuring all required documentation is complete and accurate.
• Provide exceptional customer service, addressing and resolving customer queries on a daily basis.
• Achieve and exceed assigned targets through diligent and efficient loan verification processes.

Key Skills:

• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficient in handling and resolving customer inquiries.
• Ability to work under pressure and meet tight deadlines.
• Goal-oriented with a track record of achieving targets.

• Respond to customer inquiries and complaints on a daily basis, providing timely and effective resolutions.
• Handle client interactions related to air ticket bookings, ensuring a smooth and efficient booking process.
• Address and resolve queries related to air ticketing, including changes, cancellations, and special requests.
• Evaluate customer needs to recommend the most appropriate suggestions and services, enhancing customer satisfaction and loyalty.
• Maintain a high level of professionalism and courtesy in all customer interactions.

Key Skills:

• Strong communication and problem-solving skills.
• In-depth knowledge of air ticketing processes and procedures.
• Ability to assess customer needs and offer tailored recommendations.
• Excellent customer service and interpersonal abilities.
• Proficient in handling high-pressure situations and resolving conflicts.