Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Dipika Jha Saha
Kolkata
Work Preference
Summary
Operations and customer support professional with experience in process-driven environments at TCS and Amazon. Strong background in operations management, customer success, service delivery, order management, escalations, and SLA adherence. Experienced in working with cross-functional teams to ensure process compliance, quality standards, and customer satisfaction.
Skilled in process improvement, workflow management, reporting, CRM and ticketing tools, and basic data analysis using Excel and Google Sheets. Adept at handling high-volume operations, identifying operational gaps, and contributing to continuous improvement initiatives.
Seeking opportunities in Operations, Customer Success, or Business Operations Analyst roles within SaaS, e-commerce, or technology-driven organizations, where operational excellence and customer experience are key priorities.
Overview
9
years of professional experience
1
Certificate
Work History
Amazon Development Centre India Pvt. Ltd.Kolkata
Senior Seller Support Associate
06.2022 - 09.2025
Job overview
- Mentored new seller supports, ensuring consistent application of brand management best practices across all partner interactions.
- Managed brand reputation and provided issue-based support, enabling 100+ e-commerce selling partners weekly through strategic consultations and operational assistance.
- Recognized for maintaining >95% partner satisfaction consistency.
Amazon Development Centre India Pvt Ltd.Kolkata
Customer & Drivers Support Associate
11.2021 - 04.2022
Job overview
- Triaged and resolved over 100+ customer and driver inquiries weekly via phone and email, maintaining a 95%+ satisfaction rate based on post-interaction surveys with customers.
- Decreased average resolution time by 15% by implementing streamlined workflows for addressing frequent customer concerns, demonstrating increased efficiency and ability to quickly resolve issues.
- Improved process turnout time by 12% through streamlined workflow.
Bandhan Bank LimitedAsansol
Assistant Manager
03.2018 - 02.2020
Job overview
- Oversaw branch operations and compliance with RBI Guidelines.
- Redesigned the customer feedback collection process, incorporating real-time surveys and sentiment analysis; findings were used to personalize interactions for 100+ customers daily.
- Played key role in branch annual audit where I performed outstandingly.
- Was responsible for the day to day operations and EOD regulations.
- Was the Head Teller of the branch and responsible for managing cash, vaults and locker.
Bandhan Bank Ltd.Kolkata
Management Trainee
03.2017 - 02.2018
Job overview
TATA Consultancy ServicesKolkata
Financial Analyst
07.2016 - 02.2017
Job overview
- Handled financial data analysis, reconciliations and reporting.
- Was responsible for the management and analysis of the financial statements and reporting accordingly.
Education
Burdwan UniversityBurdwan, India
Master of Commerce (M. Com) from Burdwan, India
01.2020
University Overview
GPA: 64.40%
Banwarilal Bhalotia CollegeAsansol, India
Bachelor of Commerce (B. Com) from Asansol, India
01.2015
University Overview
GPA: 67%
D. A. V. Public SchoolAsansol, India
Higher Secondary from Asansol, India
01.2012
University Overview
GPA: 84.40%
Doon Public SchoolAsansol, India
Matriculation from Asansol, India
01.2010
University Overview
GPA: CGPA 8.80
Skills
- Brand management
- Operations support
- Issue resolution
- Customer relationship management (CRM)
- Conflict resolution strategies
- E-commerce support
- Banking operations compliance
- Data management systems
- Risk management and audit
Certification
• CPT Exam for CA
• Completed 100 hours of IT training in ICAI
• Article for 6 months in an audit firm.
• Completed 100 hours of IT training in ICAI
• Article for 6 months in an audit firm.
Timeline
Senior Seller Support Associate
Amazon Development Centre India Pvt. Ltd.
06.2022 - 09.2025
Customer & Drivers Support Associate
Amazon Development Centre India Pvt Ltd.
11.2021 - 04.2022
Assistant Manager
Bandhan Bank Limited
03.2018 - 02.2020
Management Trainee
Bandhan Bank Ltd.
03.2017 - 02.2018
Financial Analyst
TATA Consultancy Services
07.2016 - 02.2017
Burdwan University
Master of Commerce (M. Com) from Burdwan, India
Banwarilal Bhalotia College
Bachelor of Commerce (B. Com) from Asansol, India
D. A. V. Public School
Higher Secondary from Asansol, India
Doon Public School
Matriculation from Asansol, India
Languages
Languages
- Hindi
- Bengali
- English