SYDEL DSOUZA
Pune
Summary
Highly skilled Senior Seller Support Associate with proven background in customer service, sales, and business development. Confident communicator with ability to resolve complex issues, drive customer satisfaction, and maintain professional relationships. Committed to enhancing team productivity and delivering tangible results within tight deadlines. Demonstrated leadership potential through effective training and mentoring of junior staff members.
Overview
14
14
years of professional experience
Work History
Senior Seller Support Associate
Amazon
Mumbai
02.2021 - Current
- Reviewed seller emails to identify issues and developed effective resolutions.
- Approved brands, issued GTIN exemptions, and improved user interface experiences.
- Proactively followed up on tickets to ensure timely resolution of all related issues.
- Mentored new joiners for seamless onboarding and integration.
- Conducted training sessions for teammates on diverse operational topics.
- Ensured compliance with regulatory requirements aligned with Amazon's policies.
- Drove projects focused on enhancing Associates' performance metrics.
- Maintained personal metrics to track individual performance against targets.
Front Office Executive
91springboard
03.2018 - 02.2020
- Achieved fastest ticket resolution time across PAN India, setting a performance benchmark.
- Mentored new joiners to ensure smooth onboarding and integration into the community.
- Resolved tickets and complaints efficiently, enhancing user satisfaction.
- Managed inventory effectively to support operational needs.
- Compiled reports for management to inform decision-making processes.
Guest Relation Executive
Hindustan Unilever
05.2017 - 02.2018
- Coordinated 47 meeting room reservations, enhancing scheduling efficiency on a weekly basis.
- Compiled weekly reports in Excel to analyze reservation data and improve processes.
- Handled inventory management, ensuring accurate tracking and timely replenishment of supplies.
Business Centre Assistant
The Oberoi Hotel
08.2013 - 04.2017
- Managed guest requests and reception operations efficiently.
- Executed billing procedures accurately to ensure accurate and timely transactions.
- Coordinated with Food & Beverage, housekeeping, and technical departments for seamless service delivery.
- Received Star of the Month award for outstanding performance and dedication.
Customer Service Agent
Indigo Airlines
07.2011 - 04.2013
- Managed ticketing operations to ensure efficient passenger flow.
- Oversaw reservations to guarantee accurate booking and customer satisfaction.
- Facilitated check-in processes for timely departures and minimized delays.
- Coordinated boarding procedures to enhance operational efficiency.
- Supervised baggage handling to ensure safe and prompt delivery.
- Executed cashier duties, maintaining accuracy in transactions.
Education
Bachelor of Arts -
St. Andrew's College
Mumbai01-2011
H.S.C - Sociology And Psychology
St Andrew's College
Mumbai01-2008
S.S.C -
Apostolic Carmel High School
Mumbai01-2006
Skills
- Team collaboration
- Positive mindset
- Self-motivation
- Adaptability and flexibility
- English communication proficiency
- Presentation skills
- Public speaking expertise
- Problem-solving abilities
- Time management strategies
- Ticketing system management
- Mentorship and guidance
- Customer service excellence
- Interpersonal effectiveness
- Social confidence
- Rapport building skills
- Microsoft Office proficiency
- Data analysis capabilities
- Email communication proficiency
Hobbies and Interests
- Travelling
- Cycling
- Puzzles
- Teaching
Personal Information
Date of Birth: Oct 9, 1990
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Senior Seller Support Associate
Amazon
02.2021 - Current
Front Office Executive
91springboard
03.2018 - 02.2020
Guest Relation Executive
Hindustan Unilever
05.2017 - 02.2018
Business Centre Assistant
The Oberoi Hotel
08.2013 - 04.2017
Customer Service Agent
Indigo Airlines
07.2011 - 04.2013
Bachelor of Arts -
St. Andrew's College
H.S.C - Sociology And Psychology
St Andrew's College
S.S.C -
Apostolic Carmel High School
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