PRINCE KUMAR GUPTA
KOLKATA
Summary
Seller Support Associate with 4 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Overview
5
5
years of professional experience
Work History
Senior Seller Support Associate
Amazon
06.2022 - 10.2023
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Researched system for customer inquiries, product descriptions, and specifications.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Interpreted data and performance metrics, escalating issues to management as necessary.
Support Associate
Reliance
11.2021 - 06.2022
- Created, prepared, and delivered reports to various departments.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Monitored employee and customer interactions to assess quality of service.
- Provided seller support on refunds, posted feedback and policy changes.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Support Associate
Startek
02.2021 - 11.2021
- Created, prepared, and delivered reports to various departments.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Monitored employee and customer interactions to assess quality of service.
- Provided seller support on refunds, posted feedback and policy changes.
HR Admin
Cubic Jobs
11.2018 - 03.2020
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Oversaw hiring, staffing, and labor law compliance.
Education
Bachelor of Accountancy - Accounts
Umesh Chandra Boys College
Kolkata 04.2001 -
High School Diploma -
Indira Gandhi Sr. Secondary High School
Kolkata 04.2001 -
High School Diploma -
St. John’s High School
Kolkata 04.2001 -
Skills
Customer Assistance
Payment Processing
Loss Prevention
Product Knowledge
Information Analysis
Creative Thinking
Flexible Hours
Microsoft Applications Proficiency
Reliable and Responsible
Documentation and Reporting
Excellent Written and Verbal Communication
Speech Clarity
Team Cooperation
Timeline
Senior Seller Support Associate
Amazon
06.2022 - 10.2023
Support Associate
Reliance
11.2021 - 06.2022
Support Associate
Startek
02.2021 - 11.2021
HR Admin
Cubic Jobs
11.2018 - 03.2020
Bachelor of Accountancy - Accounts
Umesh Chandra Boys College
04.2001 -
High School Diploma -
Indira Gandhi Sr. Secondary High School
04.2001 -
High School Diploma -
St. John’s High School
04.2001 -