Priyanka Tirumalagiri
Seller Support Associate
Hyderabad,TG
Summary
- Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential, willing to work as a key player in challenging and creative environment.
- Adaptable to learn new process, concepts and skills.The ability to work independently with minimal supervision and able to make independent decisions.
- Ability to adapt to any situation and learn from it.
- Highly motivated, diligent, confident and a good team player.
Overview
3
3
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Seller Support associate
Amazon
Hyderabad, Telangana
05.2017 - Current
- Have knowledge in Google Digital Marketing fundamentals.
- Worked in a project in Google – Gmail process.
- Performs proactive keyword research to make the products searchable on the Amazon Website.
- Have knowledge in Google Ads Search and Video Search.
- Have experience in resolving the trouble tickets, recommended process improvements.
- Assists newly recruited candidates, handles escalation calls from the Vendors/customers to resolve their issue in an effective way.
- Improves quality service by recommending improved processes.
- Creates spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Senior Process Associate
Genpact - Client Google
Hyderabad, Telangana
05.2015 - 03.2017
- Worked in a project in Google - Gmail Process.
- Trained on multiple workflows to assist customers through Emails and Chats.
- Met all deadlines, including month-end reporting objectives.
- Developed standard operating procedures and document workflows for current and future process steps.
Education
Bachelor of Technology - Computer Science
CMR Institute Of Technology
Medchal 07.2011 - 05.2015
Skills
Microsoft Office suite of products (Outlook, Excel, Word)
undefinedCertification
Certified in Google Digital Marketing
Timeline
Senior Seller Support associate
Amazon
05.2017 - Current
Senior Process Associate
Genpact - Client Google
05.2015 - 03.2017
Bachelor of Technology - Computer Science
CMR Institute Of Technology
07.2011 - 05.2015
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