M A GAFFAR
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Senior Seller Support Associate
Amazon
Hyderabad
08.2022 - Current
- Provided customer service and technical support to Amazon sellers via email.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Created detailed reports on sales trends and identified areas of improvement in customer service processes.
- Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
- Performed daily audits of seller accounts for compliance with Amazon policies.
Technical Support Representative
Genpact - Go daddy company
Hyderabad
03.2021 - 06.2022
- Troubleshot customer inquiries related to software and hardware issues.
- Meet daily/weekly/monthly assigned number of evaluations and quality standards and qualify 7 critical metrics
- Assisted customers with installation of new hardware and software application's
- Process performance Quality management
- Participated in coaching sessions and share inputs to improve the process
Education
Bachelor of Engineering - Mechanical Engineering
Methodist College of Engineering And Technology
Abids, Hyderabad Telengana 06-2018
Board of Intermediate Education - Maths Physics And Chemistry
Presidency College
Engine Bowli, Falaknuma, Hyderabad05-2014
Board of Secondary Education - School
St Marks Boys Town High School
Jahanuma, Hyderabad04-2012
Skills
- Data-driven decision-making
- Team Leadership
- Adaptable and Flexible
- Excellent Communication
- Interpersonal Skills
- Team Cooperation
- Organizational Skills
- Creative Thinking
- Adaptability and Flexibility
- Time management abilities
Languages
English
First Language
Hindi
Proficient
C2
Urdu
Proficient
C2
Timeline
Senior Seller Support Associate
Amazon
08.2022 - Current
Technical Support Representative
Genpact - Go daddy company
03.2021 - 06.2022
Bachelor of Engineering - Mechanical Engineering
Methodist College of Engineering And Technology
Board of Intermediate Education - Maths Physics And Chemistry
Presidency College
Board of Secondary Education - School
St Marks Boys Town High School
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