Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager
Dipika Mishra

Dipika Mishra

Lucknow

Summary

Highly self-motivated employee with desire to take on new assignments. In 8 years of my working career with exposure to two cities (Kolkata & Lucknow) I have developed strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Manager

ICICI Bank Ltd
Kolkata
11.2015 - 07.2023
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Developed strategies to attract new customers while retaining existing ones.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Enhancement of existing business
  • Cross selling
  • Coached, mentored and trained team members in order to improve their job performance.

Education

PGDM - Banking And Financial Support Services

Manipal University
Bangalore
11-2015

B.Com (Honors) - Accounting And Finance

Bhawanipore Education Society College
Kolkata
08-2014

ISC - Commerce

St John's High School
Kolkata
04-2011

ICSE -

St John's High School
Kolkata
04-2009

Skills

  • Relationship Management
  • Excellent Communication
  • Customer Relationships
  • OTC servicing
  • Enhancement of existing portfolio and new customer acquisition
  • Referral Screening
  • De-Escalation Techniques
  • Relationship Building
  • Wealth management portfolios
  • Value Selling to
  • Qualifying Customers
  • Customer Portfolio Management
  • Portfolio Growth
  • Fluent in English,Hindi & Bengali
  • Client acquisition
  • Service assistance
  • Sales expertise
  • Time Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • AMFI
  • IRDA

Timeline

Manager

ICICI Bank Ltd
11.2015 - 07.2023

PGDM - Banking And Financial Support Services

Manipal University

B.Com (Honors) - Accounting And Finance

Bhawanipore Education Society College

ISC - Commerce

St John's High School

ICSE -

St John's High School

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Dipika Mishra