ABIR SENGUPTA
Kolkata
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
ARDEM
Lucknow
06.2024 - 12.2024
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Implemented strategic plans to enhance team performance and productivity.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
QC Analyst
ARDEM
LUCKNOW
04.2024 - 06.2024
- Analyzed quality control results to identify trends and potential problems.
- Documented test results in a clear and concise manner according to company procedures.
- Monitored production processes to ensure compliance with established quality standards.
- Verified that corrective action plans are implemented effectively following audit findings.
- Trained new personnel on QC procedures, including sampling techniques and data interpretation.
- Performed accurate and timely data entry for QC records.
- Managed document control systems such as SOPs, forms, logs and records related to Quality Control activities.
- Prepared quality reports and presented results to professionals.
- Investigated or reported questionable test results.
Senior Data Analyst
ARDEM
LUCKNOW
04.2022 - 04.2024
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed dashboards with Tableau to monitor key performance indicators.
- Created predictive models to forecast customer behavior.
- Gathered requirements from stakeholders to design data models and reports.
- Leveraged SQL queries to extract, transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Conducted exploratory analysis of complex datasets using Python libraries such as NumPy and Pandas.
- Implemented machine learning algorithms like Linear Regression, Logistic Regression and Random Forest for classification and prediction purposes.
- Collaborated with stakeholders across the organization to understand their needs from a data perspective.
DATA ANALYST
CJ&CO
Brisbane
10.2020 - 10.2021
- Identified and documented detailed business rules and use cases based on requirements analysis
- Coordinated statistical data analysis, design, and information flow
- Evaluated trends to understand competitive environments and assess current strategies
- Identified and documented project constraints, assumptions, business impacts, risks, and scope exclusions
- Participated in requirements meetings and data mapping sessions to understand business needs
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing them with charts
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers
- Cleaned up and backed up data to maintain data integrity during extraction, manipulation, and processing
- Presented reports to clients and teammates regarding project progress and results
- Developed and executed data cleanup measures
- Applied statistical and algebraic techniques to interpret key points from gathered data
- Compiled, cleaned, and manipulated data for proper handling
Data Science & Business Analytics Intern
GRIP At The Sparks Foundation
01.2021 - 02.2021
- Has successfully secured Data Science & Business Analytics internship at GRIP At The Sparks Foundation through Internshala
Data Mining Intern
QboxVisuals
01.2021 - 02.2021
- Has successfully secured Data Mining internship at QboxVisuals through Internshala
Technical Support Engineer
MSR IT Solutions
Kolkata
06.2019 - 10.2019
- Providing support to the site engineer of MSR present at the hotel, in which the smart room application & devices are installed
- Also maintaining the server at a basic level
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Monitored systems in operation and input command to troubleshoot areas
Technical Support Engineer
WIPRO
Kolkata
11.2018 - 04.2019
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with developers to resolve recurrent faults.
MANAGER
Kotak Mahindra
Kolkata
10.2018 - 11.2018
- Collaborated with teams to solve technical customer problems across product suites.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Trained end-users and internal staff on new technologies and system updates.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
Education
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION ENGINEERING
Gauhati University
Guwahati09.2018
HSSC, CLASS 12TH - SCIENCE
Kendriya Vidyalaya Sangathan
Guwahati06.2014
SSC, CLASS 10TH - SCIENCE
Kendriya Vidyalaya Sangathan
Guwahati05.2012
Skills
- MS Excel
- Performance evaluations
- Project Management
- Process Mapping
- Technical Analysis
- Visual data representation
- Data Validation
- Data formatting
- Data Mining
- Team Supervision
- Documentation And Reporting
- Work Planning
- Client communication
- SOP Adherence
- SOP development
- Training and mentoring
- Daily workflow improvement
- Client Support
- Analytical Thinking
- Performance Evaluations
- Leading Team Meetings
- Work Planning and Prioritization
- Problem-Solving
- Python
- SQL
- Matplotlib
- MATLAB
- Tableau
- Machine Learning
- Content writing
Certification
- Master's Program - Data Scientist, Simplilearn, 10/01/19, 10/01/20
- Python for Data Science, IBM, 11/01/19, 12/01/19
- IBM Watson for Chatbots, IBM, 10/01/19, 11/01/19
Hobbies and Interests
- Singing
- Music Composing
- Writing Songs, Poems, Short Stories, Novels
Languages
- English
- Hindi
- Bengali
- French
Websitesandsociallinks
https://www.linkedin.com/in/abir-sengupta-a64a501a9/, https://github.com/4Abir
Accomplishments
- Scholarship from Central Government to pursue Engineering from State University.
- Winner of Tech Festival 2014-15, 2015-16 in Gauhati University.
Timeline
Team Leader
ARDEM
06.2024 - 12.2024
QC Analyst
ARDEM
04.2024 - 06.2024
Senior Data Analyst
ARDEM
04.2022 - 04.2024
Data Science & Business Analytics Intern
GRIP At The Sparks Foundation
01.2021 - 02.2021
Data Mining Intern
QboxVisuals
01.2021 - 02.2021
DATA ANALYST
CJ&CO
10.2020 - 10.2021
Technical Support Engineer
MSR IT Solutions
06.2019 - 10.2019
Technical Support Engineer
WIPRO
11.2018 - 04.2019
MANAGER
Kotak Mahindra
10.2018 - 11.2018
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION ENGINEERING
Gauhati University
HSSC, CLASS 12TH - SCIENCE
Kendriya Vidyalaya Sangathan
SSC, CLASS 10TH - SCIENCE
Kendriya Vidyalaya Sangathan
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