Diptarka Roy
Uttarpara
Summary
Passionate and results-driven SAP Utilities Consultant with 12 years of experience delivering complex SAP solutions for the Australian, US and Asia Pacific (HK) energy markets. Adept at guiding delivery teams to implement system enhancements focused on optimizing customer experience and ensuring regulatory compliance. Demonstrated expertise in collaborating with business stakeholders during a 5-year onsite assignment (Melbourne, Australia), effectively designing, implementing, and showcasing robust SAP solutions tailored to dynamic business needs. Possess a proven track record of success in highly competitive markets, driving industry-leading initiatives and continuous improvement. Eager to leverage extensive technical and functional knowledge in a challenging SAP Utilities Functional Lead role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SAP Techno-Functional Consultant
Infosys Ltd.
09.2024 - Current
- Leading a 9-member team on an Application Maintenance and Support (AMS) project for a prominent utilities client based in Hong Kong, overseeing project delivery, resource allocation, and stakeholder communication.
- Serving as the ISU Billing Solution Architect, designing and implementing small-scale enhancements to optimize system efficiency, resiliency, and modularity.
- Expertly configure billing items, including rate creation and modification, and mentor junior team members on Billing Master Data (BMD) concepts to build team capability.
- Improved performance of a custom report program by implementing parallel cursor and child job concepts, resulting in significant efficiency gains and enhanced system performance.
- Providing ongoing maintenance and support, promptly resolving post-implementation issues for the newly deployed RTP interface supporting Feed-in-Tariff customers.
- Successfully completed a 5-day classroom training and earned certification in the Natuvion DCS data migration tool, expanding expertise in SAP transformation and data migration for industry-leading projects.
- Managing diverse project management activities, including conflict resolution, fostering team agility, preparing executive-level project summary reports, and engaging with key stakeholders to drive project success.
- Proactively organized various SAP events in Infosys Kolkata DC
SAP Techno - Functional Consultant
Accenture Solutions Pvt Ltd
10.2021 - Current
- Led an 8-member team responsible for implementing minor enhancements across multiple SAP functional areas, including Billing, FICA, and Device Management, with a focus on delivering planned monthly releases.
- Directed a 4-member sub-team in designing and delivering a comprehensive automation solution for the monthly price update process for Alternative Gas Supplier customers, reducing recurring manual effort by 95% and streamlining business operations.
- Implemented customer communications (letters and emails) across various SAP functional modules, improving customer engagement and operational efficiency.
- Developed and deployed billing-related energy charges as per utility requirements, ensuring compliance and accuracy in billing processes.
- Demonstrated strong technical expertise as a Technical Consultant, contributing to the development of new SAP report programs, billing variant implementations, custom FQ event function modules, and workflow enhancements using BOR object enhancements.
- Collaborated with cross-functional teams to ensure accurate and timely financial reporting, supporting effective decision-making for key stakeholders.
SAP Functional Consultant
Tata Consultancy Services Ltd
09.2013 - 10.2021
- Collaborated closely with the onsite SAP Delivery team to gather and analyze business requirements for Customer Market Improvement initiatives, contributing to the success of a five-year onsite assignment with a leading Australian utility retailer.
- Served as the Onsite SAP Utilities Functional Consultant Lead (Billing & Invoicing) for major projects, including the implementation of Real-Time Concession Validation—the first of its kind in the Australian energy market—leveraging third-party real-time validations via API calls within a Scaled Agile framework.
- Led the redesign of invoice layouts and managed the delivery of complex billing solutions, ensuring compliance with evolving business and regulatory needs.
- Acted as the primary liaison between business stakeholders and the product team during a major migration project, designing product tariff structures aligned with native retailer offerings.
- Designed and implemented end-to-end Billing Master Data (BMD) solutions for unmetered site pricing and concession calculations for Commercial and Industrial (C&I) customers, enhancing billing accuracy and efficiency.
- Gained extensive experience with Print Workbench (PWB), implementing multiple changes to support dynamic customer communications.
- Developed and presented integrated SAP Utilities solutions encompassing Device Management, Billing & Invoicing, and FICA, driving process optimization across business units.
- Implemented a new RTP interface for a novel customer tariff, supporting approximately 5,000 customers and enabling granular segregation of energy usage by season, day, and time.
- Contributed to multiple high-profile regulatory projects, ensuring compliance with Australian Energy Market Operator (AEMO) and Federal Government requirements.
- Delivered end-to-end integration solutions involving SAP PI and front-end (web services) APIs or third-party APIs, enhancing system interoperability and data flow.
- Served as SAP Techno-Functional Lead in the collective invoice redesign project, addressing diverse business and regulatory requirements to deliver an industry-leading customer experience for large business clients across Australia.
Education
Bachelor of Computer Science Engineering -
Heritage Institute of Technology
05.2013
Higher Secondary - undefined
Uttarpara Government High School
04.2009
Secondary - undefined
Uttarpara Childrens Own Home
01.2007
Skills
- SAP ISU Functional Ability (Billing)
- SAP ISU Functional Ability (FICA)
- SAP ISU Technical Ability
- Strong Leadership Skills
- Advanced Analytical Thinking Skills
- Effective Communication
- Project Management Skills
- Microsoft Office
Certification
- SAP Global Certification - Utilities with SAP ERP 6.0, September 2021
- SAP Global Certification - BRIM Usage to Cash, March 2024
- Natuvion DCS Certification - DCS Functional Basics
- Natuvion DCS Certification - ERP Template Basics
- Microsoft Azure Fundamentals AZ-900, August 2021
- SAFe (Scaled Agile Framework), June 2018
Languages
Bengali
English
Hindi
Awards
Accenture Celebrates Excellence (ACE), Client Nice One Awards
Timeline
SAP Techno-Functional Consultant
Infosys Ltd.
09.2024 - Current
SAP Techno - Functional Consultant
Accenture Solutions Pvt Ltd
10.2021 - Current
SAP Functional Consultant
Tata Consultancy Services Ltd
09.2013 - 10.2021
Higher Secondary - undefined
Uttarpara Government High School
Secondary - undefined
Uttarpara Childrens Own Home
Bachelor of Computer Science Engineering -
Heritage Institute of Technology
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