Hitesh Mathur

Responsibilities:

• Currently working on setting up SAP ISU EDM functionality for Commercial and Industrial customers. Creating of RTP Formulas and using them in calculating the interval read values with formula profiles and EDM workbench calculation for complex billing.
• Designing the front end in FIORI app for client easy user interface which helps them to create reports and resolve errors.
• Helping billing team with the setup of RTP components and parameters for 60 Min profile calculations for different RTP interfaces.
• Working on Processes related to Smart metering AMI Infrastructure like Flex sync, Replication, Profile sync and daily workflows process.
• Working on activities where we are creating the Device info records (DIR) devices and using them to allocate formula profiles for complex billing.
• Converting the existing non interval meters to interval meters in order to get the interval reads on historical 15 mins profile from IEE MDUS system.
• Setting up the process for uploading old 39 months historical profile reads for government regulatory purposes and for rebill cases.
• Working on setting up the Interval read process and its validation. Verifying the daily interval reads by matching them with daily control reads and updating the status on the interval reads that could be checked in EEDM02.
• Configuring the warning and error status while receiving interval reads.
• Creating and allocating the device, device location and device category characteristics as per client legacy system values.
• XML Payload setup for the C&I customers devices making sure the system is sending correct KE values and other custom details maintained at device class overview characteristics.
• Creating custom screens at Premise and device location for updating the legacy system details for C&I customers.
• Activities related to Meter Exchange from Legacy to AMI.
• Part of SIT (System Integration Testing) team and done testing with different system users for the requirement.
• Prepared Test Cases, Test Plans in HPQC tool
• Study the Industry documents; assess the impact of changes on the existing processes like IDOC processing.
• Managed and Resolved the Defects identified during various test cycles (Integration Testing Cycles 1 & 2, User Acceptance Testing)

Functional Consultant for Build and Testing Phases

• Creating FSDs, verifying the functional logic and helping ABAP team to write the code accordingly.
• Creating test scripts and setting up the testing process with the team.
• Working with different teams for UAT and SIT testing.
• ORT testing with business users and uploading the test results and steps in HP ALM

Responsibilities:

Functional Consultant for Minor Enhancements and Support Activities for SmartMetering AMI Related Issues

• Activities related to Meter Exchange from Legacy to AMI.
• Processes related to OptOut customers and getting Meter reads and Upload process through Work orders.
• Working on frequent small enhancements related to BAU functionality.
• Resolving issues related to Demand reads, Timeseries request and TOU Interface issues.
• Activities Related to Remote Disconnection and Reconnection. Regular monitoring for Inflight RCDs.
• Resolving issues related to register group changes and data sync up between the CCS and Other systems like MDMS.
• Part of SIT (System Integration Testing) team and done testing with different system users for the requirement.
• Prepared Test Cases, Test Plans in HPQC tool
• Study the Industry documents; assess the impact of changes on the existing processes like IDOC processing.
• Managed and Resolved the Defects identified during various test cycles (Integration Testing Cycles 1 & 2, User Acceptance Testing)

Functional Consultant for Build and Testing Phases

• Worked on validations for the incoming Meter reading data through MDMS and TIBCO EAI interface.
• Move-in, disconnection – reconnection custom process enhancements.
• Processing the daily IDOCS and uploading and validating meter read.

Responsibilities:

Functional Consultant for Dispute Management Framework

• BPEM Process execution and handling.
• WSDL web service processing and response management (PMD/VMD processes).
• Part of SIT (System Integration Testing) team and done testing with different system users for the requirement.
• Prepared Test Cases, Test Plans in HPQC tool
• Study the Industry documents; assess the impact of changes on the existing processes like IDOC processing.
• Work closely with the Industry and Architecture Teams for designing the optimal solution
• All deliverables were met within the planned timelines during all phases
• Managed and Resolved the Defects identified during various test cycles (Integration Testing Cycles 1 & 2, User Acceptance Testing)

Functional Consultant for Build and Testing Phases

• Worked on Archiving-Unarchiving process. To change the archive period and reload the archive documents for bill cancellation.
• Worked on validations for the incoming Meter reading data through TIBCO EAI interface.
• Move-in, disconnection – reconnection custom process enhancements.
• Processing the daily IDOCS and uploading and validating meter read.
• Managing validation failures through BPEM by raising EMMA logs and building custom case categories for manual/auto processing
• Responsible for managing the resolution of issues identified during various testing phases for SAP IS-U processes
• Support the Offshore Associated Technical team members for their queries and cross module issues.
• Worked on Change Requests raised by the business and did Impact Assessment, Design and Testing.
• Acquired debugging skills which helped identify performance issues in the batch and front-end customer service processes. Provided key inputs to the technical team for implementing the performance improvements.

Responsibilities:

Core Functional Tester and Production support activities

• Testing the process for Inbound and outbound information of the customers. MBS to SAP.
• Testing and design the requirement with the technical team, running the Payload and Xml scripts.
• Testing some major issues and fixing them according to the history.
• Life support customer’s priority management.
• Planning and managing the information sent to Life support customers in case of Planned and unplanned outages.
• Testing for validating payment plans and dunning for the customers.
• Executing processes like dunning activity and dunning procedures.
• Preparing dunning notices format and sending to the end user customers for the due amount.
• Using FICA mass job run programs, scheduling the printing of dunning notices.
• Saved client money by using SAP standard functionality for sending mails and printing instead of using 3rd party tool.
• Provided day-to-day support to the Business Users and Core Team.
• Resolved the incidents reported in the production system.

Major/Minor project Enhancement’s work:

• Designed the WRICEFs and obtained sign-offs from client. These WRICEFs covered usage and enhancements for all ISU sub modules.
• Developed Functional Specifications for the requirements.
• Worked with other teams in the project to manage the processes such as Meter to Cash, change of retailer, Move In/Out, Customer Services through Customer Interaction Center (CIC).
• Prepared Test Cases, Test Plans in HPQC
• Provided functional inputs for designing the Exceptions Resolution for billing simulation related BPEM case categories
• Provided help for the Roles, Authorization Design, and build.

Production support activities Tickets/Incidents Handling – Application Management Services (AMS)

• Interacting with Business Process Owners and users for requirements gathering
• Preparation / Revision of Business Blueprint documents based on the client requirements / Audits
• Implementation of major tariff revision during June 2018 with the help SECATT scripts run.
• System configuration for the following areas –

-> Device Categories, Register groups

-> Device’s installation/removal/replacements.

-> Meter Readings (Technical Control Parameters, MR Control etc.)

• o Developing the test cases for different scenarios
• o Designing and documentation of Functional Specifications for the developments for the following key areas –

-> Meter reading downloading & MR order sequencing

-> Meter reading uploading

-> Auto Movement of customers in/out of billing block

-> Interactive reports for Monitoring and MR Results / MRO Reversals

-> Estimation of meter readings

-> User defined Validations

• Preparation of Functional Specs for Invoice Printing.
• Configuration of Write-offs validations according to the mains and subs transaction used in the project.
• Configuration for Payment Lot/Cash Desk.
• Process for closing recon key, posting lot to General ledger and posting manual documents to the contract account.
• Dunning process and tracking, Payment plans.
• Service now tracking of tickets.
• Daily monitoring of Health jobs and critical jobs. Publishing report across the team.
• Solving Incidents rose for production issues.
• Test scripts preparation and their executions for Unit testing and Integration testing
• Onboarding team member did onboarding for the new team members, make them comfortable with process, and groom them with the basic attire of the client behavior.