Dipti Bassi
GRC Consultant
Bengaluru
Summary
ServiceNow GRC Consultant with over 4 years of focused experience in Governance, Risk, and Compliance (GRC), and 7+ years in IT overall. Proficient in the IRM and VRM modules, with a proven track record in process optimization, incident management, and stakeholder communication. Skilled in configuration, automation, and support of ServiceNow GRC applications. Actively pursuing ServiceNow CSA and GRC certifications to deepen platform and technical expertise.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
ServiceNow GRC Senior Ops Consultant
Wipro Technologies
10.2023 - Current
- Delivered critical L1–L3 support on daily basis and during P1 incidents and 24×3 HyperCare, enabling rapid data recovery and system stabilization.
- Proposed and implemented multiple value-creation initiatives enhancing GRC & VRM system functionality.
- Managed weekly Change Requests, RI Freeze/Unfreeze, and user access support across GRC modules, maintaining SLA compliance and deployment continuity.
- Configured Entity Type Filters across key releases (NPE, Infrastructure Services, Hosting Type, NIS2-DORA, ISS RA), supporting regulatory alignment.
- Authored 2x2x2 retrospectives and contributed to MSR reports, highlighting team performance and continuous improvement opportunities.
- Provided KT and issue resolution guidance across Risk Insight and Control Execution, optimized workflows through incident classification analysis.
ServiceNow VRM Consultant
Wipro Technologies
02.2022 - 10.2023
- Executed risk analysis and reporting for vendor risk assessments.
- Supported TPRM with Risk Classification Assessment, Vendor Risk Assessments and closure reports.
- Provided white-glove services for business stakeholders completing assessments.
- Delivered high-touch VRM support and compliance follow-up.
ServiceNow GRC Developer
Wipro Technologies
01.2020 - 02.2022
- Developed RCA questionnaire in ServiceNow GRC for Third Party Risk Management.
- Built and tested features in Dev, Test, and Sandbox environments.
- Configured email notifications, tasks, UI Policies, Client Scripts, Script Includes, and Widgets.
- Created workflows, reports, and dashboards for efficient RCA process management.
- Delivered within AGILE environment and ensured timely stakeholder communication.
Application Security Analyst
Wipro Technologies
07.2019 - 12.2019
- Conducted SAST manually and through automated tools to identify vulnerabilities.
- Generated risk assessment reports with actionable remediation recommendations.
ERP Developer
Wipro Technologies
08.2018 - 06.2019
- Developed optimized architectural flows based on client requirements.
- Integrated Infor ERP with third-party e-signature APIs and documented enhancements.
Front End Developer & Support Engineer
Wipro Technologies
01.2017 - 06.2018
- Built Java-based communication tools to enhance scalable messaging.
- Supported L1 incident management for ServiceNow users and client-side platforms
Education
Bachelor of Technology - Computer Science
National Institute of Science And Technology
Brahmapur, India 04.2001 - 01.2016
Skills
Modules: IRM, VRM, Policy, Risk Insight
Development: Business Rules, Client Scripts, Widgets, UI Action & Policies, Flows
Incident Management: L1–L3 Support, RCA, Incident Classification
Reports: 2x2x2 Reports, MSR, Dashboards
Soft Skills: KT Sessions, Mentorship, Stakeholder Coordination
Ide
Eclipse
Sast
- Manual
- Automated (Fortify, Checkmarx)
Enterprisesoftware
- ServiceNow
- INFOR ERP
Cgpa
7.39/10
Timeline
ServiceNow GRC Senior Ops Consultant
Wipro Technologies
10.2023 - Current
ServiceNow VRM Consultant
Wipro Technologies
02.2022 - 10.2023
ServiceNow GRC Developer
Wipro Technologies
01.2020 - 02.2022
Application Security Analyst
Wipro Technologies
07.2019 - 12.2019
ERP Developer
Wipro Technologies
08.2018 - 06.2019
Front End Developer & Support Engineer
Wipro Technologies
01.2017 - 06.2018
Bachelor of Technology - Computer Science
National Institute of Science And Technology
04.2001 - 01.2016
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