Dipti Lahane
Mumbai
Summary
- Over 18 Years of experience in banking operation, Project Management and Team management.
- Proficient in risk management
- Competent in fostering a stimulating working environment and delivering the work with commitment.
- Experienced in hands on working on multiple banking software’s.
- Exposure in managing escalations, determining root cause analysis in order to avoid repetitive occurrence in the future.
- Excellent communication, people management and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Project Manager - Remittance Operation and Project
ICICI Bank Limited
Mumbai
04.2021 - Current
- Project prioritization and project planning.
- Performing business requirement analysis, elicitation and managing change requests.
- Perform sanity as well as SIT and UAT based on approved test scenarios and test cases.
- Liaise between the business and technical teams in getting change requests/project developed and implemented.
- Responsible for conducting various compliance walkthrough and audit la as per the banks guidelines.
- Coordinating with the technology and operations team for the completion and automation of projects.
- Resolving live system issues in coordination with technology team.
Unit Manager - Inward Clearing
ICICI Bank Limited
Mumbai
05.2018 - 04.2021
- Ensure daily reconciliation and reporting of check payments with RBI
- Managed a team of 24 members to achieve organizational goals and maximise productivity.
- Utilised software and tools to streamline processes and enhance performance.
- Facilitated a collaborative work environment through support and guidance to colleagues.
- Handled inward clearing in GPC Zone for premium customer.
- Conducted calls and confirmations for cheque clearing payments exceeding 5 lacs.
- Delivered training sessions for newly hired personnel on essential skills.
- Resolved complex customer service issues promptly and effectively.
Unit Manager - Retail Liabilities Operation
ICICI Bank Limited
Mumbai
06.2007 - 05.2018
- Managing Privilege banking team of 12 members as a unit Manager
- Identified opportunities for process improvements within the bank’s operations.
- Collaborated with internal stakeholders to develop strategies for improving operational efficiency.
- Maintained customer records of all banking activities in secure database.
- Prepared daily reports to track banking transactions and monthly MIS.
- Resolved discrepancies related to customer servicing requests within TAT.
- TAB-based CASA account opening for privileged banking HNI customers.
- Scrutinizing and verifying various type of service requests.
- Organised filing system for easy retrieval of documents when needed.
- Assisted with the implementation of new banking procedures and policies.
- Worked with other departments leaders to promote services and deliver seamless banking experience.
Education
Bachelor of Commerce -
V.G. Vaze Kelkar College,Mulund
Mumbai04-2007
Skills
- Project management and automation
- Technology coordination
- User acceptance testing
- Effective communication
- Project tracking and closure
- Team leadership and collaboration
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Awarded for the online remittance platform-Money to india (M2I), Canada
- Awarded for creation of Non logged in (NLI) platform
Timeline
Project Manager - Remittance Operation and Project
ICICI Bank Limited
04.2021 - Current
Unit Manager - Inward Clearing
ICICI Bank Limited
05.2018 - 04.2021
Unit Manager - Retail Liabilities Operation
ICICI Bank Limited
06.2007 - 05.2018
Bachelor of Commerce -
V.G. Vaze Kelkar College,Mulund