Dipti Limbu

AWF - 12/5/2021 to 18/3/2022, FTE - 21/3/2022 to 30/6/2024

As a Geo Lead/POC, I led the support and administration team for the overall Enterprise Territory. Implement sales coverage changes on a mass scale during the realignment.

• Execution of administrative and issue resolution activities for Sales accounts updates, sales coverage administration and territory assignment issues for huge transactional data (Customer Accounts, leads, opportunities and user accounts).
• Training and auditing work for team members. Assigning day-to-day activities and providing daily reports for closer follow-up and quality improvement.
• Requires working closely with business teams (sales operations, marketing operations, data governance) and IT stake holders across various regions to monitor and drive progress towards projects deliverables.
• Work closely with leads and program manager on overall planning and execution of territory realignment. These are twice-a-year projects for territory realignment affecting field and Channel Sales accounts, leads, orders, and user management across geos.
• Delivery of User Acceptance Testing for Change requests and Projects impacting ETM Solution, Ilog deployments, Oracle DRM exports, quality control, and sanity checks on data accuracy.
• Responsible for root cause analysis, issue tracking, account management, and resolution of support requests worldwide, along with user access management within stipulated SLA.
• Perform analysis and issue resolution of support requests, as well as administration of hierarchical data in Anaplan, Oracle DRM, coverage data in IBM ODM, and SFDC.
• User access/ Headcount Mapping synchronization between SFDC and Callidus (compensation).
• In charge of process documents creation, updates, and workflow maintenance in IBM Blueworks and Confluence.
• Participate in quality control and audit activities, and data updates performed by team members. Perform regular monitoring of identified system activities to perform regular data updates.
• Managing Lead Assignment Accuracy. i.e. Analysis, Validation, and Reporting, and coordinate with stakeholders to define resolution plans for territory assignment issues and user access/territory visibility issues.

• Worked closely with the Enterprise Territory Management Support lead and the data profiling team to execute action plans for issue resolution, including data enrichment activities in IBM ODM and Oracle DRM, to ensure complete sales coverage and hierarchy enrichment.
• Business Analyst for Enterprise Territory Management solutions. Leading the support and administration team for the overall Enterprise Territory.
• Working closely with stakeholders across various regions to monitor and drive progress towards project deliverables.
• Involves working with cross functional teams (IT, Data integrity, Sales Operations, application support) driving operational and accuracy objectives for successful project delivery.
• Perform root cause analysis, issue tracking, and resolution of support requests from Geo, along with user management within stipulated SLA.
• Manage work streams for issue resolution and perform data enrichment activities in IBM iLog, Oracle DRM, Salesforce.
• Monitor Territory Assignments for transactions including Field and Channel Sales account, opportunity, order, Leads to implement resolution of incorrect assignment.
• Testing and quality checks for process developments.

Sales Analyst II/SME - Data Administration and Partner Operations.

• Working with Order management and standardization/legalization of customer addresses.
• Assisting users and team members in day-to-day business activities, geo approvals, monitoring, reporting, and working closely with cross-functional teams on resolutions.
• Identifying and reporting prospect error/bug in the system.
• Providing process training for the new employees and mentoring them to work. On various scenarios that help them to handle the cases/issues individually.
• Initiating, planning, and execution of various ways to improve the process. Creating process document, checklist, and email templates for various process topics. Took innovative ownership of a few data cleansing projects.
• Working on Salesforce.com with Business Data Admin profile.
• Discussing customer issues and arranging conference calls, providing resolution.

• Worked as an executive for 2 yr+ in semi voice process British Telecom. Roles included billing queries, new requests, and payments, mentoring new executives and handling escalations through calls and emails.