DIPTI SHASTRI
Summary
Student Success and Program Operations professional with significant 5+ years of experience in EdTech, learner engagement, admissions operations, onboarding, and cross-functional coordination. Experienced in supporting learners throughout their educational journey, resolving queries, managing stakeholder communication, and ensuring seamless program delivery. Skilled in CRM management, learner support, data reporting, and coordinating with academic, operations, and support teams to enhance learner satisfaction and operational efficiency. Strong communicator with the ability to thrive in fast-paced, learner-centric environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Student Success & Admissions Partner
Master's Union
Gurgaon
08.2024 - 01.2026
- Served as primary contact for prospective and enrolled learners, ensuring seamless experiences throughout their journey.
- Guided learners through program information, admissions processes, onboarding activities, and academic planning.
- Coordinated with academic operations and marketing teams to deliver timely communication of key initiatives and enhance learner awareness.
- Organized orientation programs, masterclasses, networking events, and onboarding activities for new cohorts.
- Monitored learner engagement and conducted regular follow-ups to boost participation and foster a sense of community.
- Managed learner records and engagement data via CRM platforms, maintaining accuracy and compliance.
- Generated weekly performance and engagement reports to inform operational decisions and improvements.
- Collaborated across departments to address learner concerns and ensure prompt resolutions.
Business Development Associate
Novatr
Gurgaon
02.2024 - 07.2024
- Expanded reach of design and engineering programs for Y Combinator-backed edtech startup through targeted business development efforts.
- Consistently exceeded sales targets by over 100%, contributing to rapid revenue growth and market expansion.
- Guided prospective learners through enrollment process, addressing inquiries and providing tailored program recommendations.
- Conducted consultations to identify learner goals and recommend appropriate educational pathways.
- Streamlined communications across calls, emails, and virtual interactions to enhance learner experience and satisfaction.
- Coordinated with internal teams to facilitate smooth onboarding and readiness for enrolled learners.
- Maintained detailed engagement records within CRM systems to track learner progress.
- Achieved service excellence while handling multiple learner interactions and priorities simultaneously.
Assistant Manager
Collegedunia
Gurgaon
08.2022 - 12.2023
- Led a team of six professionals to coordinate daily operations and achieve organizational goals.
- Managed relationships with learners and consultants to maintain high engagement levels.
- Developed communication strategies that increased learner engagement and conversion outcomes.
- Acted as liaison among students, education consultants, and internal stakeholders for smooth admissions processes.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Cultivated long-term stakeholder relationships through proactive communication and timely issue resolution.
- Maintained performance dashboards and generated operational reports to identify process improvement opportunities.
Finance & Admissions Operations Associate
Upgrad
Noida
05.2021 - 06.2022
- Guided over 500 learners annually through admissions onboarding and program processes.
- Supported learners throughout enrollment by delivering accurate information and ongoing assistance.
- Resolved learner inquiries through calls, emails, and virtual interactions, ensuring timely support.
- Collaborated with internal departments to address learner concerns and improve overall experience.
- Executed follow-ups and engagement activities, increasing learner responsiveness and completion rates.
- Maintained accuracy of learner databases and CRM records to ensure data integrity.
- Assisted in virtual information sessions, webinars, and orientation initiatives for learners.
Education
BBA - Accounting And Finance
LLOYD COLLEGE OF ARTS COMMERCE AND SCIENCE
GREATER NOIDA 07-2020
Skills
- Student onboarding
- Learner success
- Admissions operations
- Program coordination
- Learner inquiry management
- Learner support strategies
- CRM management
- Reporting analytics
- Process improvement
- Event management
- Cross-functional collaboration
- Stakeholder management
- Communication strategy
- Remote collaboration
Certification
- Leadership & Management Certification
- ChatGPT and AI-Powered Marketing
- How to Build a Sales Process Using ChatGPT
Key Achievements And Highlights
- Spearheaded orientation and onboarding programs for 300+ learners, ensuring a seamless transition and positive learner experience.
- Coordinated learner engagement initiatives including masterclasses, networking events, and academic sessions, driving high participation rates.
- Organized and managed 70+ school visits and campus tours, contributing significantly to admissions pipeline growth.
- Improved learner engagement through targeted outreach campaigns across email, calls, and LinkedIn communications.
- Guided and supported 500+ learners annually through admissions, onboarding, and program-related processes.
- Led a team of 6 members at Collegedunia, fostering collaboration, accountability, and operational excellence.
- Consistently maintained accurate CRM records and reporting dashboards, supporting data-driven decision-making.
- Collaborated with cross-functional teams across academics, operations, marketing, and student support to deliver a seamless learner journey.
Timeline
Student Success & Admissions Partner
Master's Union
08.2024 - 01.2026
Business Development Associate
Novatr
02.2024 - 07.2024
Assistant Manager
Collegedunia
08.2022 - 12.2023
Finance & Admissions Operations Associate
Upgrad
05.2021 - 06.2022
BBA - Accounting And Finance
LLOYD COLLEGE OF ARTS COMMERCE AND SCIENCE