DIPU NATH

• Provided L1/L2 technical support for desktops, laptops, and printers.
• Installed and troubleshot enterprise software applications as per IT policies.
• Managed OS patch updates using Microsoft System Center Configuration Manager (SCCM).
• Performed application deployment and configuration on user systems.
• Installed and supported network/local printers and resolved driver issues.
• Managed antivirus installation and endpoint security.
• Provided Mobile Device Management (MDM) support for corporate devices.
• Troubleshot Wi-Fi, LAN, and network connectivity issues.
• Maintained IT asset inventory and lifecycle documentation.
• Coordinated with vendors, ISP, and network teams for site readiness and support.
• Delivered remote IT support for multi-location users.
• Managed vendor relationships to ensure optimal supply chain performance.
• Organized and facilitated regular meetings with senior management teams.

End User Support: Desktop Support, Laptop Support, Remote Support

Operating Systems: Microsoft Windows Installation & Troubleshooting

Networking: Hardware Networking, LAN Troubleshooting, VPN Configuration

Email & Collaboration: Microsoft Outlook Configuration, Microsoft 365 (Office 365) Support

Printer Support: Network Printer Installation & Troubleshooting

IT Service Management: Ticketing Tools, SLA Monitoring

System Deployment: OS Installation, Application Installation

• Role - Software Support (installation & Troubleshooting) Windows OS, MS Office 365, Outlook Configuration, IT Service Desk, Technical Support, Router, Mac Support, Troubleshooting, VPN, Ticketing Tool, SSCM.

• Role - Software Support, MS Office, Outlook Configuration, PC Maintenance, PC Assembling, Hardware Networking, Desktop Troubleshooting, Computer Assembling, Hardware Troubleshooting, Desktop Support, Computer Hardware, Desktop Engineering, Hardware Engineering.