Summary
Overview
Work History
Education
Skills
Certification
AWARDS
Accomplishments
Languages
Timeline
Generic

Dipu Paul

Pune

Summary

Achieved significant increases in customer retention through effective issue resolution.,Delivered exceptional service outcomes by building strong team relationships.,Boosted productivity and task completion in sales management roles.,Implemented strategic plans that enhanced customer relationship management.,Exceeded sales targets by negotiating and solving problems adeptly.,Ensured positive customer experiences through efficient multitasking.,Adapted to new challenges swiftly with a proactive mindset.,Cultivated strong client and team relationships, leading to successful outcomes.,Contributed to team success with a focus on positive results.,Pursued new challenges with a strong work ethic and adaptability.,Demonstrated independence in mastering new skills and responsibilities.,Collaborated effectively to achieve company goals and deliver excellent service.,Committed to continuous professional development and learning.,Applied time management and organizational skills effectively across various settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Retention Executive

Tech Mahindra Ltd
Pune, India
11.2016 - Current
  • Dealing with Sales, Retention & X-Selling & Customer service with Tech assistance
  • Upheld privacy and security requirements for customer information.
  • Collaborated with other departments to ensure a seamless customer service experience.
  • Provided detailed explanations of product features and benefits.
  • Participated in team meetings and brainstorming sessions to improve customer service processes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed payments from customers using various payment methods, including credit cards.
  • Maintained accurate records of customer interactions and transactions.
  • Mentored junior team members and managed employee relationships.
  • Maintained high satisfaction rating Answered inbound calls and chats to facilitate customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

Bachelor - Commerce

Rabindranath Tagore University
Madhya Pradesh, India

Skills

  • Customer service: Customer Service Skills, Sales Skills, Customer retention, Xsell, Technical Skillset, Team Player
  • Adaptibility: Quick Adaptibility to new task, Fast Learner, Easily Adaptable, Openness to Feedback
  • Analytical: CRM Software, Technical Skillset, Email, Amdocs, Amdocs CRM, CRM

Certification

AI Tools and CHatGPT Workshop, be10X Jun '25

AWARDS

Winner to International Campaigns Tech Mahindra Ltd Aug '24, Winner of Multiple Campaigns with Tech Mahindra, Multiple R&R for best advisor and Team Player.

Accomplishments

  • Leveraged 9+ years of hybrid sales, retention, and tech support expertise to consistently rank as a top-performing agent across multiple high-stakes Tech Mahindra campaigns.

Languages

Bengali
Advanced (C1)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Customer Retention Executive

Tech Mahindra Ltd
11.2016 - Current

Bachelor - Commerce

Rabindranath Tagore University
Dipu Paul