Sreerag S Kumar
Sales Executive
Punalur
Summary
Dynamic Customer Retention Executive with a proven track record at Arcis E Services, excelling in client relationship management and retention strategies. Leveraging strong analytical skills and exceptional communication, I consistently achieved sales goals and enhanced customer loyalty, resulting in significant repeat business and referrals.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Retention Executive
Arcis E Services
03.2023 - Current
- Assisted in the development and implementation of a customer loyalty program, driving increased repeat business and strengthening long-term client relationships.
- Leveraged strong interpersonal skills when dealing with escalated issues or complaints, diffusing tense situations while providing satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving concerns promptly and professionally.
- Identified and assessed customer's needs quickly and accurately.
Sales Executive
Matrimony.com
01.2022 - 2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
Education
Diploma - Electronics And Communications Engineering
Al-Azhar College of Polytechnic
Thodupuzha, India 04.2001 -
High School Diploma -
SDV HSS
Alappuzha, India 04.2001 -
High School Diploma -
SDV BHS
Alappuzha, India 04.2001 -
Skills
Analysis of customer insights
Client training
Social media monitoring
Customer segmentation
Quick leaner
Retention strategies
Teamwork
Customer service
Excellent communication
Timeline
Customer Retention Executive
Arcis E Services
03.2023 - Current
Sales Executive
Matrimony.com
01.2022 - 2022
Diploma - Electronics And Communications Engineering
Al-Azhar College of Polytechnic
04.2001 -
High School Diploma -
SDV HSS
04.2001 -
High School Diploma -
SDV BHS
04.2001 -