MANAS ROUT
Balasore
Summary
Experienced customer experience professional adept at boosting client satisfaction and loyalty . Skilled in developing and implementing strategies to enhance customer interactions and operational efficiency. Collaborative team player with a track record of driving success and adapting to changing business requirements. Proficient in problem-solving, communication, and relationship management to achieve positive customer outcomes and consistent results
Overview
5
5
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Customer Experience Executive
Angel One Ltd.
09.2020 - 05.2025
- I have knowledge about Trading Terminal, client handling, Equity products.
- Executing buy and sell orders Behalf of client.
- Monitoring market trends to provide timely investment advice to clients.
- Managing and reviewing clients' investment portfolios. Ensuring compliance with market regulations
- I handle client complain and providing resolution within tat
- provide existing clients for advisory.Cross Selling of Company another financial Product like Mutual Fund, SIP
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Established a customer feedback system, allowing for continuous improvement in service delivery.
- Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
Education
Post Graduation Diploma - Banking, Finance & Wealth Management
Trigya Institute
B. Com - undefined
F.M university
CHSE - undefined
U.N Collage
HSC - undefined
Baidhara Bidyapitha High School
Skills
Analysis of customer insights
Conflict resolution skills
Efficient order placement in Terminal
Effective team collaboration
Strong customer service skills
Analytical problem-solving
Experienced with Microsoft Office applications
Effective telephone interaction
Sales strategy development
Quality management
Client retention initiatives
Commitment to professional standards
Issue resolution expertise
Certification
Equity Derivatives Exam of National Institute of Securities Markets (VIII)
Interests
Listen Music
Explore Financial Website
Tracking Stocks
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
odia
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Software
Microsoft office
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsCompany CultureWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Executive
Angel One Ltd.
09.2020 - 05.2025
B. Com - undefined
F.M university
CHSE - undefined
U.N Collage
HSC - undefined
Baidhara Bidyapitha High School
Post Graduation Diploma - Banking, Finance & Wealth Management
Trigya Institute