Summary
Overview
Work History
Education
Skills
Certification
Interests
Disclaimer
Languages
Software
Work Preference
Work Availability
Timeline
Generic
MANAS ROUT

MANAS ROUT

Balasore

Summary

Experienced customer experience professional adept at boosting client satisfaction and loyalty . Skilled in developing and implementing strategies to enhance customer interactions and operational efficiency. Collaborative team player with a track record of driving success and adapting to changing business requirements. Proficient in problem-solving, communication, and relationship management to achieve positive customer outcomes and consistent results

Overview

5
5
years of professional experience
5
5
Certificates
3
3
Languages

Work History

Customer Experience Executive

Angel One Ltd.
09.2020 - 05.2025
  • I have knowledge about Trading Terminal, client handling, Equity products.
  • Executing buy and sell orders Behalf of client.
  • Monitoring market trends to provide timely investment advice to clients.
  • Managing and reviewing clients' investment portfolios. Ensuring compliance with market regulations
  • I handle client complain and providing resolution within tat
  • provide existing clients for advisory.Cross Selling of Company another financial Product like Mutual Fund, SIP


  • Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
  • Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
  • Established a customer feedback system, allowing for continuous improvement in service delivery.
  • Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.

Education

Post Graduation Diploma - Banking, Finance & Wealth Management

Trigya Institute

B. Com - undefined

F.M university

CHSE - undefined

U.N Collage

HSC - undefined

Baidhara Bidyapitha High School

Skills

Analysis of customer insights

Certification

Equity Derivatives Exam of National Institute of Securities Markets (VIII)

Interests

Listen Music
Explore Financial Website
Tracking Stocks

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Languages

English
Advanced (C1)
odia
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Software

Microsoft office

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementTeam Building / Company RetreatsPersonal development programsCompany CultureWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Experience Executive

Angel One Ltd.
09.2020 - 05.2025

B. Com - undefined

F.M university

CHSE - undefined

U.N Collage

HSC - undefined

Baidhara Bidyapitha High School

Post Graduation Diploma - Banking, Finance & Wealth Management

Trigya Institute

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