Dipyaman Biswas
Manager/ Associate Vice President
Kolkata
Summary
Dipyaman has 16 years SAP Basis Technical experience including, but not limited to, S/4 HANA, SAP Netweaver, SAP Fiori, HANA database and Solution Manager 7.1 & 7.2 implementation, SAP Infrastructure audits and SAP Security audits. He is currently leading a Community of Practice for 450+ people from ~50 projects (SAP BASIS, Security & Solution Manager). He is also a POC, representing 230+ people at an internal Innovation Council . Earlier he has been Quality steward for Technical Architecture with 100+ members across 6 teams.
He has led extensive SAP BASIS, SAP Security & Solution Manager support engagements with large and complex ERP projects related to platforms and cloud apps. He has also been a single point of contact for PWC, KPMG and EY for SAP Infrastructure and Security ITGC audits and SOX reviews for a US Oil client for 4 years. He has also handled project management/delivery management.
He has knowledge and skills in S/4 HANA transformation with respect to requirements analysis, design, configuration, testing, training, defining support procedures and implementing business solutions in terms of technical architecture.
Because of his interest in blockchain, he has coordinated a Blockchain use case identification and proposal effort. He worked with Blockchain Teams, Functional Teams and Industry SMEs to propose a Blockchain Integration Solution that aims to bring in invoice traceability, expense visibility and oilfield trackability in the business processes of the client via Blockchain.
He has also led a team that implemented an RPA solution for incident triaging.
He has experience in managing delivery with 3rd party hosting providers and data centers and is able to quickly understand new technologies and their applications. He is good at time management, prioritization, facilitation and other organizational skills that enable working in a fast-paced team environment and to anticipate future needs.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Manager - SAP Technical Architecture Community of Practice
Accenture Solutions Pvt. Ltd.
03.2023 - Current
- Responsible for upskilling of 450+ people working in SAP BASIS, Solution Manager, Security and related areas
- Supporting multi-million dollar RFPs with estimations, solutioning, client workshops/presentations, interviewing, hiring support, staffing etc
- POC at internal Innovation Council (Encompasses 230+ people).
Delivery Manager - SAP BASIS & Solution Manager
Accenture Solutions Pvt. Ltd.
03.2023 - Current
- Client: A European Digital Services & Communications client
- BASIS Operations Management
- Continuous improvement.
Delivery Manager - Europe Business Process Change
Accenture Solutions Pvt. Ltd.
09.2021 - 03.2023
- Client: A European Automobiles Giant
- Delivery management for a project that involved changes in business processes for procurement and distribution (SAP & Non-SAP)
- Team size was 20 and the role was responsible for project initiation, staffing, submitting forecasts, managing financials, ensuring adherence to budget, delivery tracking & defect management, change management, client reporting, risk management, CDP & BCP.
Offshore Lead - S/4 HANA Implementation
Accenture Solutions Pvt. Ltd.
10.2020 - 08.2021
- Client: A Leading Beauty Products & Cosmetics Client
- Accountable for the offshore SAP BASIS delivery of a S/4 HANA 2020 implementation/upgrade including system requirements analysis and configuration done by Offshore team
- Contributed to Agile Sprint planning for 250+ stories
- Responsible for assigning agile stories and tracking backlog
- Drove the BASIS activities using knowledge of S/4 HANA 1909, S/4 HANA 2020, SAP Fiori, SAP HANA Database administration and security, HANA Cockpit, SAP Forms by Adobe, SAP Cloud Connector, SAP gCTS, SAP Solution Manager, Linux (Suse, CentOS, Ubuntu), Bash scripting, SAP user access management, SAP GUI scripting, Google Cloud Platform (GCP) and new technical needs (proof of concepts + deployments) and supports the overall strategy of S/4 HANA for standardization and simplification while working with a global team (4 offshore and 3 onshore) and the business leads
- Managed HANA DB administration and HANA Security
- Ensured monitoring of the newly built systems in the areas of operation, capacity and performance
- Proactively tuned the systems
- Maintained and enhanced VM and HANA database backup and restore processes of close to 30 servers
- Investigated into inefficiencies and produces root cause analysis and improvement recommendations
- Co-ordinated infrastructure management procedures with 5 Infrastructure/Systems Teams
- Co-ordinated with SAP incorporation to resolve product issues
- Created, reviewed and maintained technical documentation after taking consensus from global team and client
- Supported implementation of DevOps using SAP gCTS (git-enabled CTS)
- Set objectives for team members and performed performance reviews.
Lead - Solution Manager Integration Monitoring Setup
Accenture Solutions Pvt. Ltd.
12.2020 - 02.2021
- Performed setup of Message Monitoring, IDoc Monitoring and Central Adapter Engine Monitoring in SAP Solution Manager for a French Food Services Company.
Lead - SAP BASIS, Solution Manager and Security
Accenture Solutions Pvt. Ltd.
04.2020 - 12.2020
- Client: A European Automobiles Giant
- Built and led the team providing BASIS, Security & Solution Manager support for Global Aftersales Landscape
- Managed transition of the support from a different vendor in 2 months
- Participated in weekly Readiness Reviews, Milestones reviews and business Go/No Go reviews for the transition
- Managed documentation of processes and technical activities
- Co-ordinated with different teams, both in SAP AMS and Projects, to ensure timelines are met
- Participated and coordinated the transition Go-live activities during hypercare window
- Ensured timely completion of the deliverables for 5 applications - ECC, PI, Enterprise Portal, Content Server and Web dispatcher
- Supported 2 types of databases - Oracle and MaxDB
- Managed 150+ User Access Management requests per month
- Did Troubleshooting, analyzed and resolved technical and performance problems in SAP systems and systems that integrate to SAP & guided the team members
- Coordinated with 5 Infrastructure/Systems teams in areas related to other technical aspects (OS, Network, Storage, Antivirus, H/W etc.) of the SAP environment
- Did weekly Incident/Service reporting
- Led a team that implemented an RPA solution for indent triaging
- Participated in monthly Steering Committee meetings to support and update a forward-looking SAP Basis plan in alignment with different Business and IT stakeholders
- Set objectives for team members and performed performance reviews.
Lead - SAP BASIS, Solution Manager and Security, Co-ordinator - Change Management, SPOC - ITGC Audits
Accenture Solutions Pvt. Ltd.
11.2015 - 04.2020
- Client: A US Oil & Gas Client
- Coordinated 16 quarterly audits for SAP BASIS and SAP Security
- SPOC for KPMG, EY and PWC for SOX, 4 annual Internal Audits, 4 annual external audits and SSAE with respect to SAP
- ITGC audit controls automation: Led automation of 13 ITGC controls using different tools and by coordination between multiple teams
- Security Audit – Analyzed issues and drove remediation activities for 5 applications - ECC, MDG, GRC, Solution Manager & PI
- SAP License Audit – Was SPOC for Annual SAP License Audit for 4 years
- Managed integration between 4 cloud products - Ariba/Success Factors/OneSource/SAP Cloud Platform - and SAP systems
- Directed 30+ client exports/imports
- Conducted automation of SAP refresh pre-steps with Testimony
- The automation reduced about 20 man-days effort per year
- Did Fiori administration
- Performed PI administration
- Did Solution Manager administration and configuration (Managed system configuration, Alerting, Dashboarding etc.)
- Did troubleshooting of problems due to infrastructure or application changes and formed processes to prevent those in future
- Worked directly with the client gathering requirements to align technology with business strategy and goals
- Performed Problem/Incident Management (ensuring SLAs met)
- Coordinated Release management / Change Management for all SAP Teams (not just BASIS)
- Prepared SAP upgrade and patching policies
- Aligned SAP components to business continuity strategies
- Prepared structured approach to daily routines and troubleshooting processes
- Blockchain Proposal Coordinator: Coordinated a Blockchain use case identification and proposal effort
- Worked with Blockchain Teams, Functional Teams and Industry SMEs to propose a Blockchain Integration Solution that aims to bring in invoice traceability, expense visibility and oilfield trackability in the business processes of the client via Blockchain
- Set objectives for team members and performed performance reviews.
Lead - SAP BASIS & Security Customer Support Team
Accenture Solutions Pvt. Ltd.
11.2014 - 11.2015
- Client: Internal Unit
- Led Customer Support Team (across multiple projects) of ~60 team members supporting SAP BASIS and Security for about 15 projects
- Kept track of the operations across the projects through calls with the leads/POCs and via central metrics on incidents, change requests etc
- Arranged SME support for the projects whenever necessary
- Was responsible for skill upgrades and recognition of all the members
- Moved the team members between projects as necessary.
Lead - SAP Application BASIS and Solution Manager
Accenture Solutions Pvt. Ltd.
11.2014 - 11.2015
- Client: A German Metals Client
- Problem/Incident Management (ensured SLAs met)
- Led Solution Manager Changes & Support for Creation, Modification and activation of Technical Monitoring Templates, Change Reporting & Change Analysis, Configuration Validation and Security Control Center and Custom Code Lifecycle Management
- Managed and Improved Basis delivery for SAP applications
- Participated in performance reviews of team members.
Lead - SAP Application BASIS and Background Scheduling
Accenture Solutions Pvt. Ltd.
05.2009 - 11.2014
- Client: US Chemicals Giant
- Technical Architecture Group responsibilities: Was Quality steward for Technical Architecture consisting of 100+ members across SAP BASIS, SAP Security, SAP Archiving, ETL and Environment Coordination teams
- Collected and presented quality metrics for entire Technical Architecture in weekly calls
- Represented Architecture teams in Causal Analysis and resolution calls
- Identified several project/service management KPI/metrics and built their collection methods in Lotus Notes and Remedy
- Created a system of scoring contributions of members based upon their contributions to various areas of the client services and projects and automatic dashboard creation for the same. This led to high volume resolutions.
- SAP BASIS Team responsibilities: Led a team of 10 members supporting Application BASIS
- Performed configuration, monitoring, tuning, and troubleshooting of 7 SAP technical environments (ECC, BW, GRC, Solution Manager, SRM, SCM and PI) on an ongoing basis
- Conducted Batch Job Management of 10000+ unique jobs and more than 300000 job runs a month
- Oversaw scheduling and execution of changes and resolved SAP transport issues across 28 production systems
- Maintained the integration of 1000+ printers with SAP across several locations worldwide in different languages and models
- Implemented/de-implemented 200+ OSS notes
- Created various automation to maintain reliability of Batch jobs and Transport Management System
- Managed and improved Application Basis processes for SAP applications through development, quality, test, and production environments
- Delivered result-oriented solutions to Senior Management
- Participated in performance reviews of team members.
Consultant - SAP Basis & Security Consultant
Accenture Solutions Pvt. Ltd.
05.2008 - 04.2009
- Client: A European Consumer Goods Company
- Performed systems monitoring, transports, user maintenance and role modifications for 3 applications - ECC, PI and EP.
Education
Executive MBA (Online) -
07.2017 - 05.2018
100% Scholarship
Specialization in Data Analysis, Strategic Thinking and Finance
Cumulative percentage: 94%
Bachelor of Technology - Metallurgical Engineering
08.2003 - 05.2007
CGPA: 7.62, All India Rank 31 in GATE 2006 - Metallurgical Engineering
Skills
Service Managementundefined
Awards
- Accenture Celebrates Excellence (ACE): 2020 - For smooth transition of SAP BASIS & Security support from a different vendor in a short time
- Best Team/Star Performer Team (Delivery Unit Level): 2017, 2018 – For BASIS & Solution Manager Support excellence
- Accenture Celebrates Excellence (ACE): 2016 - For designing robust Service Management & Operations Management processes
- Industry Innovation Award: 2012 - For proposal on Automatic Central system for predictive analysis of project pipeline load and resourcing requirements
- Accenture Celebrates Excellence (ACE): 2011 - For incident backlog reduction in SAP batch job processing and for coaching and building Application BASIS resources
- Value Creator Award: 2011 - For building client relationship Project Peoples Advocate
- Project Peoples Advocate: 2010 - For establishing several Service Delivery metrics creation methods
Timeline
Manager - SAP Technical Architecture Community of Practice - Accenture Solutions Pvt. Ltd.
03.2023 - Current
Delivery Manager - SAP BASIS & Solution Manager - Accenture Solutions Pvt. Ltd.
03.2023 - Current
Delivery Manager - Europe Business Process Change - Accenture Solutions Pvt. Ltd.
09.2021 - 03.2023
Lead - Solution Manager Integration Monitoring Setup - Accenture Solutions Pvt. Ltd.
12.2020 - 02.2021
Offshore Lead - S/4 HANA Implementation - Accenture Solutions Pvt. Ltd.
10.2020 - 08.2021
Lead - SAP BASIS, Solution Manager and Security - Accenture Solutions Pvt. Ltd.
04.2020 - 12.2020
Quantic School of Business And Technology - Executive MBA (Online),
07.2017 - 05.2018
Lead - SAP BASIS, Solution Manager and Security, Co-ordinator - Change Management, SPOC - ITGC Audits - Accenture Solutions Pvt. Ltd.
11.2015 - 04.2020
Lead - SAP BASIS & Security Customer Support Team - Accenture Solutions Pvt. Ltd.
11.2014 - 11.2015
Lead - SAP Application BASIS and Solution Manager - Accenture Solutions Pvt. Ltd.
11.2014 - 11.2015
Lead - SAP Application BASIS and Background Scheduling - Accenture Solutions Pvt. Ltd.
05.2009 - 11.2014
Consultant - SAP Basis & Security Consultant - Accenture Solutions Pvt. Ltd.
05.2008 - 04.2009
National Institute of Technology - Bachelor of Technology, Metallurgical Engineering
08.2003 - 05.2007
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