Disha Gahlot
New Delhi
Summary
Service leader with extensive experience in business management, focused on enhancing team operations and implementing best practices. Proven track record of fostering collaboration and driving efficiency within the organization. Maintains a professional demeanor and exceptional interpersonal skills, ensuring effective communication across all levels.
Overview
3
3
years of professional experience
Work History
Assistant Manager
HDFC BANK LIMITED
NEW DELHI
09.2021 - 07.2024
- Managed sales initiatives and controlled costs to align with revenue and profitability targets.
- Guided and supported less experienced team members in managing assignments and workloads, enhancing team capability and contributing to organisational objectives.
- Assisted senior executives in devising and executing daily tasks to achieve critical goals.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Ensured accuracy of account balances during cheque cashing procedures.
- Received cash and cheques for deposit, verified amounts and endorsements, and examined for counterfeit bills.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and teller cash recyclers.
- Administered stop payment requests on cheques to prevent unauthorised transactions.
- Opened new checking, savings and lines of credit accounts, helping customers through the process.
- Facilitated bank account management for customers, including opening, closing, and updates.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Facilitated ordering of customised cheques for customers to meet their design preferences.
- Provided support to customers for safe deposit box access and ATM usage.
- Listened to customer feedback and followed up on complaints, improving satisfaction levels.
- Monitored and reconciled department expenditures for month-end expense reports.
- Developed a system for tracking inventory and ordering supplies.
Education
Bachelor of Elementary Education - COMMERCE AND ECONOMICS
MAHARISHI DAYANAND UNIVERSITY
ROHTAK HARYANA01-2023
Master of Commerce - Commerce
Swami Vivekanand Subharti University
Meerut, IN-UP01-2023
Master of Business Administration - MARKETING AND HUMAN RESOURCE MANAGEMENT
INSTITUTE OF INFORMATION AND TECHNOLOGY MANAGEMENT
New Delhi01-2021
Bachelor of Business Administration - GENERAL MANAGEMENT
TRINITY INSTITUTE OF PROFESSIONAL STUDIES
New Delhi01-2019
Skills
- Banking compliance
- Transaction processing
- Retail banking operations
- Customer relationship management
- Account management
- Cash management
- International transfers
- Customer deposit handling
- Safe deposit procedures
- Debt and credit analysis
- Accounting software proficiency
- Microsoft Office Suite
- Operations management
- Reporting systems
- Inventory management
- Internal audit controls
Internships
AIM INDIA PRIVATE LIMITED (New Delhi)
- Worked with the sales team to manage leads and attain the organizational objectives
- Awarded as Star performer
- Awarded as Sales performer
- Establish the sales revenue and profit to the company
ASK AUTOMOTIVE PRIVATE LIMITED (Manesar)
- Responsible for establishing long term client relationship
- Generating and analysing feedback for efficient managment
Timeline
Assistant Manager
HDFC BANK LIMITED
09.2021 - 07.2024
Bachelor of Elementary Education - COMMERCE AND ECONOMICS
MAHARISHI DAYANAND UNIVERSITY
Master of Commerce - Commerce
Swami Vivekanand Subharti University
Master of Business Administration - MARKETING AND HUMAN RESOURCE MANAGEMENT
INSTITUTE OF INFORMATION AND TECHNOLOGY MANAGEMENT
Bachelor of Business Administration - GENERAL MANAGEMENT
TRINITY INSTITUTE OF PROFESSIONAL STUDIES