Disha Gupta
Bangalore
Summary
Experienced Business Analyst offering five years of success driving business growth through data analysis and process optimization. Excellent communicator bridging the gap between stakeholders and operations teams, skilled in translating complex data into actionable insights.
Overview
5
5
years of professional experience
Work History
Operations Assistant (Business Analyst)
myHealthSpecialist.com
08.2021 - Current
- Company Overview: Remote
- Gather and analyze client requirements (e.g., clinics, specialists) and translate them into actionable tickets/user stories using JIRA
- Collaborate with the development lead to establish timelines and ensure alignment
- Actively participate in sprint review meetings to assess performance and implement improvements
- Monitor client subscriptions, schedule optimization calls to address renewal opportunities, and actively work to retain clients
- Conduct follow-ups with clients to gather subscriptions/service feedback and issues
- Prepare and maintain critical documents, including reset sheets and optimization call sheets, for review with management
- Utilize Tableau for data visualization to articulate business trend and performance, making data understandable for stakeholders
- Experience in devising and implementing social media marketing strategies that drive business growth and increase brand visibility
- Create Confluence pages to establish Standard Operating Procedures (SOPs), fostering clarity and consistency across teams
- Adept in using X-mind for creating mind maps, facilitating brainstorming sessions, and planning projects
- Experienced in employing Agile methodologies for efficient and responsive project management
- Remote
Process Associate
Genpact
Noida
10.2019 - 07.2021
- Company Overview: Noida
- Excelled in generating monthly, accuracy and production reports, provided valuable insights for decision-making and business performance evaluation
- Played a key role in maintaining excellent client relationships by efficiently closing escalated cases, ensuring client satisfaction and loyalty
- Handled transactions flawlessly with keen attention to detail, contributing to smooth operations with minimal supervision
- Fostered a collaborative and supportive team environment by assisting colleagues during peak seasons and high volume days
- Proactively suggested process improvements and enhanced team metrics, resulting in increased efficiency and productivity
- Adept at time and resource management, consistently meeting deadlines and delivering quality results by completing all assigned cases within designated turnaround time
- Noida
Education
MBA -
AKTU-Lucknow
05.2019
BBA - Management
Luckow University-Lucknow
05.2016
Skills
- MS Office
- SQL
- Google tracker
- Confluence
- Jira
- Tableau
- Research and analytical skills
Timeline
Operations Assistant (Business Analyst)
myHealthSpecialist.com
08.2021 - Current
Process Associate
Genpact
10.2019 - 07.2021
MBA -
AKTU-Lucknow
BBA - Management
Luckow University-Lucknow
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