Disha Roy
Bengaluru
Summary
Results-driven Technical Manager with extensive experience at Amazon Web Services, enhancing SLA compliance and team efficiency. Proven expertise in AWS services and project management, leading cross-functional teams to achieve strategic goals. Skilled in fostering collaboration and implementing Agile methodologies, driving significant productivity improvements while ensuring alignment with customer requirements.
Overview
6
6
years of professional experience
6
6
Certification
Work History
Technical Manager I, CS
Amazon Web Services
Bangalore
01.2022 - Current
- Directed multi-disciplinary programs, enhancing SLA compliance and efficiency by 20% through prioritized deliverables.
- Defined project scopes, managed critical paths, and maintained risk mitigation strategies, reducing delays by 15%.
- Fostered collaboration among cross-functional teams, driving product enhancements aligned with customer requirements.
- Managed a team of 12 cloud engineers to ensure optimal project execution and performance.
- Worked across distributed and integrated teams, bridging technical and non-technical expertise for project success.
Technical CS Specialist
Amazon Web Services
Bangalore
01.2020 - 01.2022
- Implemented Agile practices across multiple project teams, increasing productivity by 25%
- Developed executive dashboards for tracking program metrics, enabling data-driven decisions to address critical deviations
- Led strategic initiatives to standardize workflows across teams, improving program scalability and reducing redundancy
Application Support Engineer
Wipro
Bangalore
01.2019 - 01.2020
- Coordinated cross-team collaborations to deliver enterprise solutions within 10% of budget constraints
- Conducted risk assessments and facilitated technical design reviews, ensuring alignment with project objectives and regulatory standards
- Worked on multiple FED related tasks and initiatives
- Utilized React.js for building reusable UI components and managing application state effectively, ensuring smooth user experiences
- Integrated Node.js with RESTful APIs for backend functionality, handling data requests, and providing real-time updates
Education
Bachelor of Computer Applications -
Reva University
Bengaluru01.2019
Skills
- AWS services and cloud engineering
- Figma and technical design
- Salesforce and application support
- People and team management
- Project management and agile methodologies
- Program metrics and process improvement
- Cross-functional collaboration and teamwork
- Effective communication and decision-making
- Strategic planning and budget management
- Problem solving and customer requirements
Accomplishments
- Increased SLA compliance: Improved SLA compliance by 20% through strategic program management and prioritization
- Managed project risks: reduced project delays by 15% with effective risk mitigation and critical path management
- Enhanced team productivity: Boosted team productivity by 25% through the successful implementation of Agile practices
- Achieved budget efficiency: Delivered solutions within 10% of budget by coordinating cross-team efforts
Certification
- AWS Certified Cloud Practitioner
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
- Google: Introduction to Project Management
- AWS Partner: Generative AI Essentials (Business)
- Atlassian: Jira Fundamentals
- Amazon: Future Leadership and Development
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Spanish
Beginner
A1
Timeline
Technical Manager I, CS
Amazon Web Services
01.2022 - Current
Technical CS Specialist
Amazon Web Services
01.2020 - 01.2022
Application Support Engineer
Wipro
01.2019 - 01.2020
Bachelor of Computer Applications -
Reva University
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