Cinephile
Dishan Kumar V
Senior Process Executive
Bengaluru
Summary
Accomplished Senior Process Associate at Cognizant, adept in process optimization and workflow analysis. Enhanced team performance through effective mentoring and leadership, boosting sales by 15%. Proficient in system tools, fostering cross-functional collaboration and client satisfaction. Demonstrates operational resilience and adaptability, ensuring high-quality project outcomes and maintaining client confidentiality.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Senior Process Associate
Cognizant
11.2023 - 04.2026
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor in Commerce - Accounting And Finance
04.2001 -
12th (2nd PUC) - Accounting And Finance
04.2001 -
High School (SSLC) - Social, Science, & Math
04.2001 -
Skills
Team work & Team leadership
Verbal skills and Good communication
Process optimization & Workflow Analysis
Operational Resilience under pressure
System & Tool proficiency
Adaptability & process transitioning
Client confidentiality
Staff mentoring and coaching
Time management abilities
Multitasking
Relationship building
Additional Information
Excel, Powerpoint & Word
V-lookup, H-lookup, Pivot table & Aged Report (Extracting TAT Reports)
Oracle & Salesforce (Order processing)
Performed case audits.
Interests
Pop, heavy metal, Jazz & classical
Sports
Timeline
Senior Process Associate - Cognizant
11.2023 - 04.2026
PES University - Bachelor in Commerce , Accounting And Finance
04.2001 -
PES College - 12th (2nd PUC), Accounting And Finance
04.2001 -
Vijaya School - High School (SSLC), Social, Science, & Math
04.2001 -