DIVAKER SHARMA
BULANDSHAHR
Summary
Production and Application Support Engineer, I consider my self a responsible and orderly person.
Overview
5
5
years of professional experience
Work History
APPLICATION AND PRODUCTION SUPPORT ENGINEER
ORBITPEOPLE
01.2025 - Current
- Currently, I am working for Global Payments and have been hired by OrbitPeople for invoice ingestion processing.
- Responsible for managing and supporting the Inspyrus application, including configuration, maintenance, and issue resolution.
- Managed end-to-end invoice processing across five interconnected workflows, ensuring timely completion and issue resolution.
- Diagnosed and resolved processing failures by analysing logs and system behaviour, including restarting servers, and resubmitting invoices.
- Monitored and updated invoice statuses (failed/processed), and ensured seamless flow through all processing stages.
- Created and maintained scheduled jobs related to invoice processing, and ensured optimal system performance.
- Performed root cause analysis (RCA) and implemented corrective actions for recurring issues.
- Responded to alerts and incidents using New Relic, improving system stability, and reducing downtime.
- Handled change requests and coordinated with relevant teams to ensure minimal business impact during system updates.
- Created and maintained incident reports to ensure transparency, and track recurring system or application issues.
- Working on deployment and coordinating with the concerned teams.
- Scheduled and managed recurring jobs using Crontab to automate key operational tasks, and ensure timely execution of processes.
- Performed in-depth log analysis to identify, troubleshoot, and resolve system and application issues, improving overall system reliability and performance.
- Currently, I am working for Global Payments and have been hired by OrbitPeople for invoice ingestion processing.
PRODUCTION AND APPLICATION SUPPORT ENGINEER
FINANCIAL SOFTWARE AND SYSTEM (P).LTD
12.2023 - 10.2024
- Where I work on assigned tickets, deployment, monitoring the scheduled and running jobs on production, and solve tickets on the service manager tool.
- I also refresh CAF files, fetch ecom daily data, UPI health status, AEPS health status, IMPS health status, ITSM dashboard report, files swapping server to server, schedule jobs on crontab, customer complaints, download reconciliation files, Tango switch to manage ecom transaction and resolve the issue and do troubleshooting steps during transaction, check ecom transactions, take restart of all app and web services, restart of Apache Tomcat, log analysis, portal up and down, tar, untar and zip the files, nohup, mount space management, prepare incident and RCA report.
- Fetching logs like:- Hikari, Current, Backup, Server, Os.
- Creating report by using script.
- Runs query on database.
- Fetch records in database and creating reports.
PRODUCTION AND APPLICATION SUPPORT ENGINEER
SELCOUTH TECHNOLOGIES PVT. LTD.
05.2020 - 11.2023
- I was working on Data warehouse project of Macquarie Group Limited Where I work on assigned tickets, deployment, monitoring the scheduled and running jobs on production through GRAFANA and BMC remedy tools.
- I also receive data files on FTP server and download it into windows server Then after, we analyse the data and verify the data count and data types, then transfer the data files from windows to Linux server through WIN SCP tool.
- After that, we upload the data from Linux to Oracle server through SQL Loader.
- Then we send a mail to our data quality team for further processing.
Education
Bachelor's Degree - B.Tech.
IFTM UNIVERSITY
Skills
- Linux/Unix
- Oracle SQL
- Shell Scripting
- PL/SQL
- Grafana Tool
- SaaS
- ERP
- Datadog
- API
- Log Analysis
- Deployment
- RCA
- Service Manager
- BMC Remedy
- SDLC
- ITIL
- IT Service Management
- CloudOps
- Apache tomcat
- Kubernetes
- New Relic
- AWK
- Win SCP
- Putty
- Client-handling skills
Accomplishments
Awarded employee of the Quarter (EOQ).
Hobbies and Interests
- Learn new technologies software
- Outing with friends
- Travelling
Unix Linux Skills
- Good experience of Linux (Red Hat Enterprise Linux 7).
- Experience in managing Linux environment.
- Hands-on experience of vim, editor redirection, piping, etc.
- Hands-on experience of cut, grep, find, sed, tar, etc.
- Good understanding of SDLC concept.
- Hands-on experience in scheduling Cron job activity.
Database Skills
- Oracle 10g, Oracle 11g, Oracle 19c.
- Creating and maintaining database objects: synonym, index, and view.
- Working experience with WHERE clause, HAVING, GROUP BY, and complex queries.
- Working experience of analytical functions, knowledge of joins, and constraints (PK, UK, NOT NULL, CHECK, FOREIGN KEY).
- Knowledge of data loading through SQL Loader, basic knowledge of PL/SQL.
- Good knowledge of DDL, DML, DRL, DCL, TCL.
Timeline
APPLICATION AND PRODUCTION SUPPORT ENGINEER
ORBITPEOPLE
01.2025 - Current
PRODUCTION AND APPLICATION SUPPORT ENGINEER
FINANCIAL SOFTWARE AND SYSTEM (P).LTD
12.2023 - 10.2024
PRODUCTION AND APPLICATION SUPPORT ENGINEER
SELCOUTH TECHNOLOGIES PVT. LTD.
05.2020 - 11.2023
Bachelor's Degree - B.Tech.
IFTM UNIVERSITY
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