Sushma M

• Managed end-to-end billing operations by creating, validating, and issuing accurate customer invoices within defined billing timelines.
• Executed rate changes in SAP reflecting updated rate cards, contract amendments, and resource role updates for accurate billing
• Validated transferred time entries to ensure compliance with project budgets and client agreements
• Performed time transfers in SAP to reallocate hours across projects, cost centers, and WBS elements ensuring accurate billing alignment
• Distributed finalized invoices to clients to ensure timely payment processing.
• Drafted, finalized, and issued invoices to clients promptly to meet partners' monthly billing targets
• Pulled monthly aged A/R reports and collaborated with partner to identify necessary actions for managing aging accounts
• Performed billing reconciliations to identify missing charges, billing errors, and revenue
• Maintained A/R notes against the bill record to document follow-up activities.
• Applying accounting and financial reporting standards to maintain accuracy in financial documentation
• Prepared and issued credit notes for invoice corrections, pricing adjustments, duplicate invoices, and overbilling scenarios.
• Supported month-end closing activities by ensuring all billable transactions were invoiced within the accounting period.

.

• Into the process of Order to Billing (O2B) in sales and service.
• Ensure to validate Bill to, ship to, Contract Dates, Value with the Purchase order(PO) and generate invoices based on sales orders(SO), contracts, or service agreements.
• Extracting invoices based on valid documents provided and make sure invoices are accurate and include all relevant details such as the description of the service or product, quantity, price, and payment terms.
• Delivered accurate billing reports to supervisor, informed clients of outstanding debts, and ensured timely completion of month-end deadlines.
• Coordinated with contract management teams to enhance communication and streamline task execution.
• Maintain a centralized and organized repository of contracts, amendments, and invoice related documents.
• Resolved customer billing inquiries, payment issues, and disputes to maintain high levels of customer satisfaction.
• Ensure all the queries from the clients and internal stakeholder are picked up through emails are being responded professional and sent accurately.
• Any of the details that needs to be corrected or amend we go back to internal team for the certain approval and made these amendments done with the help of contracts team and get it issued as per there requirements.

• Managed the Accounts receivable process. Ensuring timely collection of payment and tracking the payments and adjustments.
• Ensuring invoices are raised accurately and efficiently on time.
• Coordinated with shipping and fulfillment teams to expedite order processing and enhance customer satisfaction.
• Processed all orders within established TAT and SLA, ensuring timely delivery and compliance.
• Issuing Credit & Re-bill sales order to offset the dispute orders.
• Creating the sales quotes and sales orders to the customers.
• Generate reports to track payments and identify discrepancies on invoice.
• Preparing Reports on daily basis to the management Creation of Manual and automatic billing.
• Maintained close relationships with customers, ensuring satisfaction and prompt resolution of billing issues.
• Monitored VAT transactions to ensure compliance and accuracy.
• Work experience in Support Central Workflow for part setup & pricing.