Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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DIVYA

DIVYA

New Delhi

Summary

To pursue a career in a professionally managed organization that gives suitable opportunity to learn, grow, and prove one’s ability. To give the best to the serving organization through hard work, positive attitude, and mutual co-ordination.

Profile Summary

Overview

10
10
years of professional experience

Work History

Solution Delivery Analyst

Wipro HR Services Pvt. Ltd
01.2020 - Current
  • Handling Administration (HEDATS & NON HEDATS, HR Bypass Reporting, HRIS File Management)
  • Taking care of US Payroll work, Paychecks monthly and weekly DBP (Direct billing and Payment’s process like DBP refund, DBP rate fetch, DBP Bills, DBP Drop or Reinstatement, Refund and Escalation Emails.
  • Handling COBRA enrollments, terminations, disability, and reinstatements.
  • Handling client, carriers, and escalated emails along with carrier updates.
  • Manual COBRA account setup and processing of New COBRA elections, requests and issues eligibility changes.
  • Handling Approved Appeals & Denials received by clients.
  • Handling Monthly FM Reporting.
  • Have an experience of Internal & External calls/chat.
  • Provide on the support to new team members.
  • Provide accurate & appropriate information in response to customer inquiries.
  • Manage escalation emails to resolve customer & client issues satisfactorily.
  • Have an experience to work on Advance tools (Mainframe, Advance Table Editor, workbench)

Senior Fraud Analyst

Quatrro Processing Services Pvt. Ltd
09.2016 - 05.2019
  • 1 year worked as a fraud Analyst where we do the credit card verification of customers (Name, SSN, Address, DOB, BU)
  • It’s a credit verification process with good incentives.
  • Then I promote as a Sr. Fraud Analyst where I trained new folks in the system and help them to achieve their targets.

Customer Service Associate

Intelenet Global Services Pvt. Ltd.
05.2015 - 09.2016
  • Worked customer service associate in Airtel Process.
  • It’s a Blended Process with 85% of mailing & 15% of calling.
  • Handle customers Airtel postpaid connection related billing & network concerns.
  • Provide on the support to new members.
  • Provide accurate & appropriate information in response to customer inquiries.

Education

B.Com - Commerce

Delhi University - Daulat Ram College
01.2014

12th - English

CBSE
01.2011

10th - English

CBSE
01.2009

Skills

  • Initiator
  • Target Achiever
  • Self - Motivator
  • Quick Learner
  • Payroll administration
  • COBRA management
  • Data analysis
  • Mainframe operations
  • Client communication
  • Escalation management
  • Process improvement
  • Employee training
  • Customer service
  • Problem solving
  • Attention to detail
  • Time management

Accomplishments

I have been rewarded with below awards:-

1. Shimmer

2. Weekend Warrior

3. Habit Flagbearer - Being Responsive

4. Habit Flagbearer - Demonstrating Stewardship (2 times)

5. 5 years Work Anniversary

6. Extra Miller Award

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Proficient (C2)
C2

Timeline

Solution Delivery Analyst

Wipro HR Services Pvt. Ltd
01.2020 - Current

Senior Fraud Analyst

Quatrro Processing Services Pvt. Ltd
09.2016 - 05.2019

Customer Service Associate

Intelenet Global Services Pvt. Ltd.
05.2015 - 09.2016

B.Com - Commerce

Delhi University - Daulat Ram College

12th - English

CBSE

10th - English

CBSE

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