Summary
Overview
Work History
Skills
Timeline
Generic

Divya .

Summary

Experienced Senior Education Consultant with over 4 years in the Ed-Tech industry, specializing in online and distance education . Proven expertise in counseling and enrollment for IT courses , as well as NEET and JEE coaching programs . Adept at guiding students toward the right educational path, with strong knowledge of digital learning platforms and academic counseling strategies.

Overview

8
8
years of professional experience

Work History

BDE

IITPK
11.2023 - Current
  • Managed operations for a specific iiTPK center, focusing on lead conversion through seminars, webinars, and events.
  • Conducted tele-counseling sessions to guide students and parents through the admission process, resulting in successful enrollments.
  • Collaborated with cross-functional teams to achieve enrollment targets and improve student engagement through effective communication.
  • Maintained and updated CRM portals across all centers, ensuring data accuracy and consistency.
  • Delivered CRM training to staff members to streamline processes and improve lead management efficiency.

Senior Education Consultant

Skills-NMIMS
11.2017 - 09.2020
  • Counsel students on educational matters such as course and program selection via walk-in, telephone, email, and chat interactions.
  • Tele-calling to generate new admissions and follow up on leads.
  • Convert inquiries into admissions by understanding student needs and recommending suitable programs.
  • Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system .
  • Support the initial phase of employee recruitment by participating in the screening process.
  • Provide LMS support to students, including assistance with course access, student portal navigation, assignment submission, exam booking, and accessing academic resources.
  • Offer post-enrollment support to address student queries and ensure a smooth academic experience.

Skills

  • Lead conversion
  • Problem resolution
  • CRM tool and computer skills
  • Fluent in English, Hindi, Marathi, and Gujarati
  • Communication
  • Active listening
  • Leadership
  • Team-building

Timeline

BDE

IITPK
11.2023 - Current

Senior Education Consultant

Skills-NMIMS
11.2017 - 09.2020

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Divya .