Divya
Gurgaon
Summary
Proactive Email Support Representative skilled in timely communication, quality assurance, and customer satisfaction. Proven ability to analyze data and implement strategies that enhance response times and resolve customer inquiries effectively.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Email Support Representative
Radical minds
Gurgaon
07.2025 - Current
- Responded to customer inquiries via email, ensuring timely and accurate communication.
- Monitored emails queues and responded quickly to customer requests.
- Identified customer needs and provided appropriate solutions.
- Analyzed data from previous emails to predict potential customer service issues.
- Implemented strategies for improving response time for emails.
Customer Support Associate
IGT
Gurgaon
07.2024 - 06.2025
- Maintained product knowledge to provide accurate information to customers.
- Resolved customer inquiries in a timely manner.
- Followed up with customers to ensure satisfaction and resolve outstanding issues.
- Resolved issues through effective communication and problem-solving skills.
Education
Bachelor of Computer Applications - Computer Applications Development
Dr Bhim Rao Ambedkar University Agra
Agra 07.2020 - 10.2023
North Central Railway College
Agra, IndiaSkills
- Email communication
- Time management
- Product knowledge
- Quality assurance
Timeline
Email Support Representative
Radical minds
07.2025 - Current
Customer Support Associate
IGT
07.2024 - 06.2025
Bachelor of Computer Applications - Computer Applications Development
Dr Bhim Rao Ambedkar University Agra
07.2020 - 10.2023
North Central Railway College