Divya Bajpai
Ghaziabad
Summary
Results-oriented operations leader with over 11 years of experience in order-to-cash management, Deal Desk processes, and bid management. Drove a 20% reduction in operational costs through process optimization and improved team productivity. Skilled in strategic planning and stakeholder engagement, enhancing revenue and fostering collaboration across functions.
Overview
14
14
years of professional experience
Work History
Deputy Manager - Operations
HCL Tech
Noida
03.2022 - Current
- Working with Google onsite Cyber security project.Handling Google public sector process.
- Managed Deals Desk Sales Operations team, coordinating order management processes for Enterprise, Majors, UK, and ProServe while building strong relationships with customers and internal stakeholders.
- O2C Excellence: Oversee end-to-end O2C processes with a specialized focus on billing accuracy, credit assessment, and dispute resolution.
- Direct a team of 30+ employees, improving overall productivity by 15% via performance monitoring and effective delegation.
- Utilized Six Sigma methodologies to streamline processes, resulting in a measurable improvement in operational efficiency and reduced waste.
- Reviewed and approved non-standard pricing requests, advising sales on up-sell opportunities to maximize revenue potential.
- Act as the expert to guide the field on complex deal structures, ensuring accurate pricing, commercial terms are negotiated to yield the most beneficial deal structure
Provide deal structure guidance to field sales and accelerate deal closure through the development of in-depth knowledge of Cloudera’s licensing model, deal structures and pricing to support to our worldwide sales teams - Collaborated with external vendors to ensure seamless provision of goods and services, maintaining high quality and on-time delivery.
Presales Analyst
Compunnel
Noida
11.2021 - 03.2022
- Developed bid strategies that strengthened competitive positioning across multiple markets.
- Coordinated cross-functional teams to consolidate insights for effective proposal development.
- Defined and executed a global vendor management framework, aligning with business and delivery needs to ensure optimal vendor performance.
- Owned end-to-end vendor lifecycle management, including selection, onboarding, performance evaluation, and exit, maximizing vendor value.
- Led contract negotiations, pricing discussions, and renewals, achieving cost savings and improved service levels.
- Established and monitored SLAs, KPIs, and vendor scorecards, ensuring service quality, accountability, and continuous improvement.
- Partnered with internal stakeholders across sales, delivery, finance, procurement, and leadership teams, fostering collaboration and alignment on strategic initiatives.
- Collaborated with cross-functional stakeholders to provide decision support for deal solutions, contributing to successful deal closures.
- Served as a key resource for reviewing and approving non-standard pricing requests, ensuring profitability and alignment with business objectives.
Bid Manager
Takyon
03.2021 - 11.2021
- Developed bid strategies to improve competitive positioning across multiple markets.
- Coordinated cross-functional teams to integrate insights for effective proposal development.
- Managed bid proposals and coordinated cross-functional teams for project submissions.
- Developed comprehensive bid strategies aligned with client requirements and company objectives.
- Reviewed contract documents to ensure compliance with legal and organizational standards.
Manager Operations
Savitri Telecom Services
Delhi
08.2016 - 06.2020
- Formulated bid strategies to enhance competitive positioning in target markets.
- Coordinated cross-functional teams to gather comprehensive input for proposal development.
- Led team meetings to discuss project updates and operational challenges.
- Developed training programs for staff to enhance service delivery and efficiency.
- Managed vendor relationships to ensure timely supply of equipment and services.
Assistant manager opertions
Sutron
Delhi
07.2015 - 04.2016
- Streamlined daily operations to improve workflow at Sutron.
- Coordinated team activities to ensure alignment with project goals and timelines.
- Managed daily operations and workflow of team tasks at Sutron.
- Coordinated project timelines and resources for successful completion.
- Trained new staff on company policies and operational procedures.
Engineer
Porous Materials Inc
Delhi
04.2012 - 05.2014
- Engineered innovative porous materials, increasing versatility for applications in multiple industries.
- Collaborated with cross-functional teams to streamline production processes, improving overall workflow.
- Designed innovative porous materials for various industrial applications.
- Collaborated with cross-functional teams on product development projects.
- Conducted experiments to test material properties and performance standards.
Education
B.TECH - ECE
BBDIT
Ghaziabad, Uttar Pradesh03.2022
Skills
- Order-to-cash management
- Bid management
- Deal desk processes
- Pricing strategy
- Contract administration
- Compliance oversight
- Process optimization
- Revenue growth
- Data analysis
- Salesforce CPQ expertise
- Generative AI knowledge
- Strategic planning
- Cross-functional collaboration
- Team leadership
- Stakeholder engagement
- Lean Six Sigma certification
- Customer relationship management
Timeline
Deputy Manager - Operations
HCL Tech
03.2022 - Current
Presales Analyst
Compunnel
11.2021 - 03.2022
Bid Manager
Takyon
03.2021 - 11.2021
Manager Operations
Savitri Telecom Services
08.2016 - 06.2020
Assistant manager opertions
Sutron
07.2015 - 04.2016
Engineer
Porous Materials Inc
04.2012 - 05.2014
B.TECH - ECE
BBDIT