SOURAV KAR
KOLKATA
Summary
Results-driven Operations manager with 9 years of experience in Order to Cash & Accounts Receivable. Demonstrated ability to lead teams in delivering exceptional customer service while optimizing order to cash processes to drive efficiency and performance.
Overview
12
12
years of professional experience
Work History
Manager Operations
Genpact India Pvt. Ltd.
Kolkata
12.2024 - Current
- Controlling daily Cash Application & Collection process in a timely and accurate fashion to ensure operational delivery.
- Leading and supervising team members and ensuring they meet performance goals.
- Maintaining SOX Audit control in process.
- Working closely with cross-functional teams to ensure smooth operations and address issues.
- Optimized work allocation using skill matrix-based delegation to improve resource utilization.
- Monitoring and guiding the team to deliver against key metrics and KPIs.
- Supporting the delivery of effective processes and lead on improvements.
- Prepare & analyze daily/monthly financial and operational reports, providing management with insights into AR performance.
- Coach and mentor team members through structured feedback and development plans, improving team competency and reducing performance gaps.
- Measuring all team members' performance for yearly review.
Operations Professional
BT e-Serv (India) Pvt. Ltd.
Kolkata
08.2017 - 11.2024
- Controlled daily Pricing & Billing operations in a timely and
accurate fashion to ensure operational delivery as a Team Leader. - Led team members to achieve performance goals and maintain operational standards.
- Secured SOX audit integrity to support accurate financial reporting.
- Supported the delivery of effective processes and led on improvements.
- Provided coaching and training to support the implementation of any changes
within the team. - Assisted team in executing customer engagement initiatives and managing escalations.
- Discovered root causes and provided long term solutions in process and
system or stakeholder discussions. - Generated daily and monthly financial statements and reports.
- Processed accounts and incoming payments in compliance with financial
policies and procedures as an SME. - Performed day to day financial transactions, including verifying, classifying,
computing, posting, and recording accounts receivable data. - Reconciled the accounts receivable ledger to ensure that all payments are
accounted for and properly posted. - Verify discrepancies and resolve customers payment issues.
- Contacted customers and stakeholders for payment remittance.
Data Quality Analyst
Mobilewalla Information Solutions Pvt.Ltd.
Kolkata
09.2014 - 08.2017
- Analyzing various demographic breakups of mobile users across the globe,
based on the kind of mobile apps they use. - Extracting FB data to determine furthermore granular demographic details
of these app users and categorizing them based on our client’s various
requirements. - Implemented geo-fencing strategies to target specific locations for marketing purposes. across the globe, based on customized needs of the client.
- Compile and analyze statistical data using modern and traditional methods to
collect it. - Geo fencing locations across the globe, based on customized needs of theclient.
- Create Ad campaigns on digital platform. Ad testing, reporting, and
managing the strategy of ad campaigns.
Education
MBA - Marketing Management
West Bengal University of Technology
07-2011
Bachelor of Science -
Calcutta University
08-2008
Skills
- Order-to-cash management
- Cash application, Collection, Billing
- Order Management
- Accounts Reconciliation
- Process improvement
- Root Cause Analysis
- Team leadership
- Customer & Stakeholder Management
- SOX compliance
- Process Transition
Technical Skills
- MS- Office & Advanced Excel
- SQL
- Oracle & SAP S4/Hana
- Salesforce
- Netsuite
- JDE
- Highradius
- Epicor
- Billing Portals (Ariba, Coupa etc.)
Decleration
I declare that the foregoing information is correct and complete to the best of my knowledge.
Date:
Timeline
Manager Operations
Genpact India Pvt. Ltd.
12.2024 - Current
Operations Professional
BT e-Serv (India) Pvt. Ltd.
08.2017 - 11.2024
Data Quality Analyst
Mobilewalla Information Solutions Pvt.Ltd.
09.2014 - 08.2017
MBA - Marketing Management
West Bengal University of Technology
Bachelor of Science -
Calcutta University