Divya Dahiya
New Delhi
Summary
Result-driven Key Account Manager with background in establishing strong relationships and negotiating contracts to benefit businesses. Strong understanding of market trends, customer needs, and effective communication strategies. Skilled at boosting sales revenue by designing strategic growth plans and maintaining key client partnerships. Significant impact made in previous roles through the implementation of innovative solutions for complex business challenges.
Overview
7
7
years of professional experience
Work History
Key Accounts Manager
Zomato
01.2022 - Current
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Monitored client satisfaction through regular feedback mechanisms, adapting strategies to meet evolving needs.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Managed a portfolio of over 150+ key accounts, consistently exceeding sales targets.
Candidate Support Executive
Prometric Testing
08.2020 - 12.2020
- Cultivated strong industry relationships to promote services and improve business operations.
- Drove candidate satisfaction improvements, evidenced by a 95% positive feedback rating from surveys.
Advisor
Concentrix India
07.2020 - 08.2020
- Developed and deepened relationships with new and existing clients.
- Grew and maintained client base to maximise revenue.
- Fostered strong relationships with clients through regular updates and transparent communication.
Digital Marketing Specialist (Google My Business)
Cognizant
11.2018 - 04.2020
- Created client awareness of goods, services, and special promotions with creative advertising strategies.
- Designed and executed targeted online advertising campaigns using platforms such as Google AdWords, to increase lead generation.
- Wrote copy for advertisements, email communications and media used in advertising.
Education
Graduate - English Literature
Delhi University
01-2018
12th -
CBSE Board
01-2014
10th -
CBSE Board
01-2012
Skills
- Problem Solving
- Negotiation
- Business Development
- Account Portfolio Management
- Marketing Research
- Relationship Building
- Skills Management
- Account management
- Client relationship building
- Key account strategy
Personal Information
- Date of birth: 01/12/96
- Nationality: Indian
- Marital Status: Married
Language
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Key Accounts Manager
Zomato
01.2022 - Current
Candidate Support Executive
Prometric Testing
08.2020 - 12.2020
Advisor
Concentrix India
07.2020 - 08.2020
Digital Marketing Specialist (Google My Business)
Cognizant
11.2018 - 04.2020
Graduate - English Literature
Delhi University
12th -
CBSE Board
10th -
CBSE Board