Divya Devi N
Bengaluru
Summary
Experienced Process Associate at Siemens Technologies and Services, focusing on invoice processing and SOP development. Successfully improved process efficiency and trained teams to optimize performance. Effective communicator with a strong emphasis on enhancing billing management and customer satisfaction. Dedicated to achieving quality outcomes under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounts Receivable Process Associate
Siemens Technology & Services Pvt Ltd
Bengaluru
07.2021 - Current
- Responsible for all types of billings (44OP, service agreement, time and materials, RCS, covering invoices).
- Handling tax credits and tax debits
- Responsible for processing credit notes and credit memos.
- Responsible for creating SOPs for new processes and updating existing SOPs according to new updates.
- Handling internal auditing.
- Collaborated with cross-functional teams to resolve billing discrepancies effectively.
- Managed customer account inquiries and provided timely responses to ensure satisfaction.
- Assisted in month-end closing activities by preparing necessary reconciliations.
- Monitored aging reports to identify overdue accounts and initiated follow-up actions.
- Provided training support to new team members on accounts receivable procedures.
- Responded to inquiries from customers regarding account status, payment history and other related matters.
Education
Bachelor of Computer Applications - Science & Computer Applications
Presidency College
Bengaluru06-2018
Intermediate Certificate - Commerce
Shri Sai Sathya Narayana College
Bengaluru06-2015
Skills
- Billing management
- SOP development
- Customer relationship management
- Problem solving
- Time management
- Customer service support
- Invoicing proficiency
- SAP FICO
- Proficient in MS office (Excel, Word, PowerPoint, Outlook)
- Quality assurance
- Reporting and documentation
- Tally ERP 9
- Tableau
- Generative AI
Languages
Tamil
Native
Native
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Beginner
A1
Certification
Generative AI
Tally ERP 9
Advanced Excel
Tableau
SAP FICO
Digital Marketing
Lean Six Sigma Yellow Belt
Tally ERP 9
Advanced Excel
Tableau
SAP FICO
Digital Marketing
Lean Six Sigma Yellow Belt
Accomplishments
Quality Champion Award by Siemens Technology & Services Pvt Ltd
Generative AI Mastermind by Outskill
Generative AI Mastermind by Outskill
Personal Information
- Date of Birth 11/08/1997
- Nationality Indian
- Gender Female
- Marital Status Unmarried
Timeline
Accounts Receivable Process Associate
Siemens Technology & Services Pvt Ltd
07.2021 - Current
Bachelor of Computer Applications - Science & Computer Applications
Presidency College
Intermediate Certificate - Commerce
Shri Sai Sathya Narayana College