THARANI DHANASEKAR

• Worked with commercial, federal, and third-party payers, using their portals for claim submission, review, and appeals.
• Focused on recovering pending revenue by addressing aged and high-priority accounts.
• Ensured timely follow-ups and resolved claim discrepancies, accelerating reimbursement turnaround.

• Coordinated with leads and quality teams to reduce denials and enhance process efficiency.

• Maintained detailed records of payer communication, claim statuses, and appeal outcomes.

• Documented all call outcomes in the billing system with clear, concise, and auditready notes.

• Processed customer credit report modification requests via Agile, CMA Salesforce, and OLCS (Oracle Cloud Service)
• Handled individual and bulk customer queries using Excel-based requests in OLCS, updating and re-uploading
• Ensured accuracy in credit scores and reports by analyzing customer account transactions and resolving
• Delivered high-quality customer service by evaluating information, identifying issues, and implementing effective