Divya Govindaraj
Bangalore,Karnataka
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over Number years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
4
4
years of professional experience
Work History
Branch Relationship Manager
IDFC FIRST BANK LTD
Chennai, Tamil Nadu
12.2019 - 08.2020
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Developed Timeframe summaries to assess each client's participation level and determine targets for follow-up plans.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Supported branch manager using Skill and Skill, resulting in Number% increase in new business.
- Worked with clients to address and respond to client and partnership management issues.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Managed portfolio of Number high net worth (HNW) clients with $Number in total assets.
Privilege Banker
ICICI BANK LTD
Chennai, Tamil Nadu
07.2016 - 12.2019
- Met deadlines by proactively managing individual and team tasks and implementing Type processes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Increased new bank relationships within local community by Number% through execution of quarterly promotions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Resolved escalated customer issues and boosted retention rates by Number%.
- Boosted revenue by $Number and grew sales team from Number to Number personnel during Timeframe.
Education
PGDBA - Banking And Finance
Manipal University
Bangalore07.2016
B.Tech - Information Technology
Jeppiaar Institute Of Technology
Chennai05.2015
Skills
- Relationship building and management
- Service support
- Loans
- Customer portfolio management
- Business relationship cultivation
- Wealth management offerings
- Investment and Wealth Planning
- New business generation
- Banking
- Financial services
- Sales expertise
- Product knowledge
- Asset Management
- Client Relationships
- Cash Handling
- Wealth Management
- Business Development
- Financial Advising
Timeline
Branch Relationship Manager
IDFC FIRST BANK LTD
12.2019 - 08.2020
Privilege Banker
ICICI BANK LTD
07.2016 - 12.2019
PGDBA - Banking And Finance
Manipal University
B.Tech - Information Technology
Jeppiaar Institute Of Technology
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