Summary
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
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Divya Gupta

Senior Associate
Jabalpur,MP

Summary

Senior Associate with extensive experience in admissions counselling, specialising in guiding IIT JEE and NEET aspirants. Proven track record of increasing sales by 23% through strategic teamwork and individual efforts. Skilled in CRM tools, report preparation, and maintaining quality pitches. Strong organisational skills, problem-solving abilities, and excellent communication enhance customer relationship management and sales strategy execution. Career goal: to leverage expertise in admissions counselling to drive student success and institutional growth. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales. Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.

Work History

Senior Associate

Physics wallah pvt ltd co.
Jabalpur
03.2023 - 09.2025
  • Dedicated Admission counselor with over2+ years of experience guiding student through the call process (centrally) IIT JEE OR NEET aspirants and also for foundation student.
  • Maintaining the daily task such as fulfilling the KRA OR SALES TARGET increase by sales 23% through invidual work and combine team work as well.
  • Dedicated mentor look as team work also such as traning.
  • Preparing reports also and maintaning the quality pitch and sales target also.
  • Proficiency in using admission software and CRM tools.

Senior executive

Innov source pvt ltd co.
Jabalpur
03.2019 - 03.2021
  • Mainly responsibile for application process of credit card assisting customers.
  • Managed over 50+ customer calls per day and increased sales by 10%.
  • Identiy and access document for credit card approval no.
  • Identified and access document for credit card approval.
  • Managed time efficiently to complete all task with in deadline.

Education

Master of commerce - Post graduation

RDVV
Jabalpur, MP, India
03.2017

B.com - Commerce, taxation

MATA GUJRI MAHILA MAHAVIDYALAYA
Jabalpur, MP, India
04.2014

Skills

  • Ms Excel
  • Ms Word
  • Quick learner
  • Problem-solving skills
  • Customer relationship management
  • Performance metrics
  • CRM tools
  • Report preparation
  • Process optimization
  • Cross-selling proficiency
  • Familiarity with ERP systems
  • Admission counseling
  • Team collaboration
  • Mentorship skills

Hobbies and Interests

  • I love to read books.
  • I am a big foodie and song lover.
  • Mentoring younger students or community members.
  • Participating in online courses or webinars relevant to my field.

References

Deepak Agrahari, Manager, Physics wallah, deepak.agrahari@pw.live, 7398725802

Languages

  • English
  • Hindi

Timeline

Senior Associate

Physics wallah pvt ltd co.
03.2023 - 09.2025

Senior executive

Innov source pvt ltd co.
03.2019 - 03.2021

Master of commerce - Post graduation

RDVV

B.com - Commerce, taxation

MATA GUJRI MAHILA MAHAVIDYALAYA

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Divya GuptaSenior Associate