DIVYA GUPTA
Delhi
Summary
Results-driven Senior Sales Leader with 13+ years of progressive experience across luxury hotel brands, including The Leela, Marriott, Westin, Hyatt, Ritz-Carlton, Oberoi, and Millennium Hotels (UK). Proven expertise in national sales strategy, key account management, RFP leadership, MICE and catering revenue growth, and multi-property portfolio management. Recognized for building high-value client relationships, driving sustained revenue growth, and leading teams with strong commercial acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SENIOR SALES MANAGER- National Sales
The Leela Palaces, Hotels & Resorts
Delhi
01.2025 - Current
- Spearheaded business development and relationship management for Transient, MICE, and Catering segments across thirteen luxury hotels, achieving significant financial growth.
- Managed key global accounts including McKinsey & Company, Samsung, and Ernst & Young, ensuring high client satisfaction and consistent revenue contributions.
- Oversaw portfolio of 1,00+ corporate clients in Gurugram, enhancing strategic partnerships in Cyber City and surrounding areas.
SENIOR SALES MANAGER
The Leela Ambience Gurugram Hotel & Residences
Gurugram
06.2023 - 01.2025
- Responsible to maintain relationship and build strong financial results towards Transient, Mice & Catering Business for the Hotel.
- Managing Catchment area (Cyber City- Building 8, Infinity Tower, DLF Square, Udyog Vihar Phase 1-3, Sez 21) accounts as a Relationship Manager.
- Managed 200+ Corporate Portfolio as a Relationship Manager in addition to few Key accounts like McDermott, Orange Business, PWC, Bain & Company, Nestle, Marks & Spencer.
- Driving RFP Segment for the Hotel.
SALES MANAGER
Millennium Hotel Knightsbridge
London
08.2022 - 05.2023
- Responsible to maintain relationship and build strong financial results towards Transient, Mice & Catering Business for the Hotel.
- Managed key accounts for the Hotel- KPMG, Gucci, Informa, Saudi Aramco.
- Closed MICE Business worth 2 million for Women’s Football League.
- Developed ongoing programs using good team communication and collaboration.
MULTI PROPERTY SALES MANAGER
The Westin Gurgaon, New Delhi & The Westin Sohna Resort and Spa
Gurgaon
01.2019 - 10.2021
- Responsible to maintain relationship and build strong financial results towards Transient, Mice & Catering Business for both the hotel & resort.
- Managed 200+ Corporate Portfolio as a Relationship Manager in addition to few Key accounts like Google, Concentrix, CVENT, Ameriprise, Rio Tinto, ATC etc.
- Planned and executed new strategies to increase sales.
- Developed ongoing programs using good team communication and collaboration.
SALES MANAGER
Hyatt Regency
Gurgaon
03.2018 - 12.2018
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Generated monthly and annual sales reports.
ASSISTANT FOOD & BEVERAGE SALES MANAGER
JW Marriott
Bangalore
09.2016 - 03.2018
- Responsible to exceed food & beverage revenue by 10% for the hotel, Managed key accounts on proactive and reactive role in driving F&B revenue.
- Checked on patrons regularly, ensuring satisfaction was maintained or act on requests when required.
- Drove revenue by coaching team members on customer service and up-selling techniques.
ASSISTANT RESTAURANT MANAGER
The Ritz- Carlton
Bangalore
07.2013 - 05.2016
- Responsible to meet all customer requirements by ensuring the service is constantly maintained at a consistently high standard with particular focus on regular clientele in the outlet.
FOOD & BEVERAGE ASSISTANT
The Oberoi, Schzewan Court
Bangalore
11.2011 - 07.2013
- Maintained safe food handling standards at all times.
- Suggested products to customers based on dietary requests and latest food trends.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Recorded food and beverage sales using Point Of Sale (POS) system.
- Demonstrated understanding of best practices and safety regulations involved in food preparation.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
INDUSTRIAL TRAINEE
Cambay Spa & Resort
Jaipur
01.2010 - 06.2010
- Attended Six months training with managers to advance current skills and learn new techniques in industrial jobs and best practices.
- Shadowed senior staff members during practical work, assisting wherever possible.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Filled knowledge gaps by observing various strategies and techniques during industrial tasks performed by workers.
Education
Bachelor of Hotel Management & Catering Technology - Hotel Management
Institute of Hotel Management & Catering Technology
Meerut01.2012
Skills
- Sales techniques and strategies
- Sales forecasting and analysis
- Sales pipeline management
- Team leadership
- Performance monitoring
- Account development
- Competitor analysis
- Negotiation skills
- Effective communication
Certification
- STAR Training completion by The Leela
- Sales & Service Foundation Training by Marriott
- [Fire Fighting] certified Life Saver in Fire Prevention & Fire Fighting
Accomplishments
- Built and nurtured key client relationships to grow revenues by 25%.
- Recognized by management as Sales Champion of the Quarter One in the Year 2024.
- Recognized by management as Sales Manager of the Month for delivering outstanding results in driving Food & Beverage Revenue for the restaurants.
- Recognized by management for Driving Results and exhibiting Everyday Leadership @The Westin Gurgaon.
Languages
- English
- Hindi
Timeline
SENIOR SALES MANAGER- National Sales
The Leela Palaces, Hotels & Resorts
01.2025 - Current
SENIOR SALES MANAGER
The Leela Ambience Gurugram Hotel & Residences
06.2023 - 01.2025
SALES MANAGER
Millennium Hotel Knightsbridge
08.2022 - 05.2023
MULTI PROPERTY SALES MANAGER
The Westin Gurgaon, New Delhi & The Westin Sohna Resort and Spa
01.2019 - 10.2021
SALES MANAGER
Hyatt Regency
03.2018 - 12.2018
ASSISTANT FOOD & BEVERAGE SALES MANAGER
JW Marriott
09.2016 - 03.2018
ASSISTANT RESTAURANT MANAGER
The Ritz- Carlton
07.2013 - 05.2016
FOOD & BEVERAGE ASSISTANT
The Oberoi, Schzewan Court
11.2011 - 07.2013
INDUSTRIAL TRAINEE
Cambay Spa & Resort
01.2010 - 06.2010
Bachelor of Hotel Management & Catering Technology - Hotel Management
Institute of Hotel Management & Catering Technology